Shift Supervisor - Unarmed Security

Overview

Job Details

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Demonstrate and set example of excellence by adhering to all FCS uniform and grooming guidelines and procedures
• Adhere to and educate employees on above mentioned policies
• Effectively communicate with Account Manager regularly
• Ensure all required reporting and contract compliance requirements are met for assigned site
• Assure regular communication of issues or concerns with FCS assigned personnel and client
• Handle any escalated security issues or emergency situations appropriately
• Communicate staffing needs to the Account Manager
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, and recognition)
• Assure that employee grievances are heard and resolved (with help from Account Manager and/or HR team) and that personnel files are updated accurately and timely
• Assures communication of policies, company announcements and job openings is received and understood by all personnel
• Meet all contractual scheduled hours with a minimum of unbilled overtime
• Coordinate and conduct OTJ site specific training
• Ensure employees understand, read and know how to locate post assigned orders
• Manage uniforms, equipment and vehicles assigned to site
• Take a proactive approach in communicating with client and meeting their needs. Listen to issues, provide expertise and possible solutions. Ensure overall satisfaction
• Utilize Ehub for scheduling, billing and to produce reports (Scheduling Activity, invoice aging, compliance)
• Create, maintain and enhance a positive work environment
• Understand and communicate the FCS mission and embed it in site culture
• Attend all scheduled meetings for additional training and updates provided by Sr Leadership
  
  

Education Requirements

• Associates Degree
• High School Diploma or GED
• Bachelors Degree
  
  

Additional Information / Benefits

KNOWLEDGE, SKILLS, AND ABILITIES:

Minimum Requirements

Education: High School diploma or Equivalent

Experience: Previous contract security, military or law enforcement

Outstanding interpersonal and communications skills

Ability to work in a team environment

Ability to manage multiple priorities, complex situations, a diverse work team and client expectations

Machines, Tools, Equipment And Software Used

Previous experience in surveillance and or CCTV preferred but not required

Ability to use cellular devise for reporting

Work Environment

May be exposed to stressful situations, such as challenging individuals who are in or approaching unauthorized areas

May be required to work overtime without advance notice

Work in various environments including adverse outdoor conditions such as cold, rain or heat

Depending upon assignment may be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others

May be exposed to or required to handle sensitive and confidential information

Typical Physical Demands

• Ability to sit for long periods of time
• Comfortable kneeling, carrying, bending, twisting, walking, and standing for extended periods of time
• Ability to perform continuous physical exertion as needed
• Occasionally lift or carry up to 40 lbs
• Run as needed
• Climb stairs, ramps, or ladders occasionally during shift
• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/moving up to 25lbs
• May be exposed to or required to handle sensitive and confidential information
  
  

This job description is not a contract and does not affect the at-will nature of your employment relationship with First Coast Security. Furthermore, this job description is not intended to be all-inclusive and does not and cannot address every responsibility or duty you may be expected to perform during your employment. First Coast Security reserves the right to modify or amend this job description at its discretion, without prior notice.

All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status

• Dental Insurance
• Vision Insurance
• Medical Insurance
• Life Insurance
  
  

The Following Screenings Are Required

• Employment Verification
• Criminal Background Check
• Motor Vehicle
• Drug Screen
  
  

The Following Shifts Are Available

• Day shift
• Night shift
• Third shift
• Weekend shift