Technical Support Engineer (On-Site, San Francisco)

Interested in travelling? Passionate about your technical career and honing your skills?

**Please Note This Role Is Based On Client-Site in San Fran**

MCS Group is excited to partner with a global leader in financial technology managed services, and we're proud to be at the forefront of driving diversity in their hiring efforts!

This company provides IT infrastructure to Capital Markets firms in over 20 countries and is itself a successful global organisation, which due to its success, is now seeking to grow its Technical Support team, to support a very exciting client in San Francisco.

*3-4 week training programme will require travel to Belfast and/or London and NYC (all costs covered including meals).

Please only apply to this position if you are open to this*

The Role

• Technical Support (Tier 3)


• Working on-site with key financial clients, providing support and troubleshooting for internal employees


• Following escalation process, where necessary


• Deescalating customer frustrations and managing queries in a timely manner


• Potential progression into other areas of the business, depending on your preference, such as management, infrastructure, software or cybersecurity

What's in it for you

• Salary up to $95,000


• Global Travel


• Potential to Secure 2 Annual Bonuses (Team and Individual)


• Unrivalled 4-6 week Training Programme


• Opportunity for Certification


• Unparalleled Career Progression


• Work in an office where A-list celebrities often frequent


• Free perks such as invites to A-list events across the globe


• And much more

Keywords: Tech support, Cloud Engineering, MS, Windows, Active Directory, Azure, O365, Linux, Infrastructure, Fintech, On-site, San Francisco

We are committed to fostering a diverse and inclusive workplace and strongly encourage candidates from all backgrounds to apply.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.