Wellness Coordinator - Full Time

As the face of Hydration Room, Wellness Coordinators are dedicated patient advocates, ensuring each individual feels welcome, cared for, and supported throughout their visit.

Our Wellness Coordinators will have the pleasure of welcoming our patients and being their primary clinic contact during their wellness visit. Responsibilities include check-in, validating patient paperwork, answering questions, providing beverages and snacks, assisting the RN, scheduling future patient visits, and processing payments.

Wellness Coordinators are passionate about living and bringing our MISSION to life: To provide the highest quality wellness infusions, injections, and treatments for our patients. We are committed to delivering world-class customer service and work hard to earn the trust of our patients by offering high-quality care through professionally trained medical personnel in a relaxing and pristine environment.

Welcome to your healthy place.

We are looking for dynamic Wellness Coordinators to staff our WOODLAND HILLS, CALABASAS, THOUSAND OAKS, AND STUDIO CITY clinics.

We are hiring for a FULL TIME Wellness Coordinator that is available to work 4-5 SHIFTS PER WEEK WHICH INCLUDES 1 WEEKEND SHIFT PER WEEK.

Our clinic hours range from Monday through Friday from 8:30am to 6:30pm, and Saturdays and Sundays from 9:00am to 5:00pm.

What We Offer:

Hourly Range: $23 AN HOUR PLUS TIPS ($1-$4 per hour)

• Competitive pay
• A fun, growing workplace where you can promote health and wellness in your community!
• Career development opportunities
• Free IV/Injection perks program
• Paid time off for full time employees
• Participation in a 401k program for full time and part time employees
• Flexible scheduling
• Medical, dental, vision, paid life insurance, and voluntary benefits are available for all full time employees

Core Role Responsibilities:

• Maintain compassion and kindness for all patients.
• Maintain client confidentiality and dignity at all times.
• Partner with and support the RN in providing care to patients in a fast-paced environment.
• Assist the RN in opening and/or closing the clinic each day.
• Perform basic administrative, clerical, and technical tasks to coordinate patient care.
• Manage phones, including answering calls, returning missed calls from off hours, and documenting calls in a timely manner as needed.
• Work with the RN to maintain clinic and nursing supplies inventory by checking stock, anticipating needed supplies, and recording delivery receipts.
• Learn and have a basic understanding of provided treatments.
• Promote service packages and memberships.
• Ensure a safe, secure, and clean environment for patients by following clinic cleanliness protocols.
• Assist in the training of new staff members.
• Notify the Support Center of any facility issues that need addressing.
• Perform other clinic duties as required or assigned by clinic management, the RN, or physician.
• Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational Guidelines.

COMPANY VISION:

To provide access to wellness therapies that help each of our patients achieve optimal health—both physically and mentally.

CORE VALUES:

• Care: engagement and exceptional customer service to our internal and external customers
• Quality: products and sourcing
• Safety: patients and employees
• Innovation: in medicine and practices
• Passion: for wellness and helping our patients
• Teamwork: through all levels and displaying a positive attitude to foster collaboration
• Integrity: holding ourselves to the highest standard of care and quality

• 2+ years of experience in a high-volume patient or customer service environment
• Proven ability to work collaboratively in a fast-paced environment
• Excellent organization, attention to details and time management
• Schedule flexibility between 8:30am – 6:30pm
• Availability to work a minimum of one weekend shift per week
• Commitment to work at primary home clinic and secondary clinics
• High school diploma or equivalent required

Physical Requirements:

• Ability to sit at a desk for prolonged periods while supporting patients, answering calls, and completing work on a computer
• Ability to stand for prolonged periods of time if needed
• Must be able to traverse the entire facility
• Must be able to lift up to 15 pounds at times

As for why candidates should choose to work for Hydration Room, the answer is simple: we are a company that is growing and making a difference in people's lives. With our innovative approach to wellness and our commitment to creating a positive impact, employees at Hydration Room have the opportunity to be a part of something bigger than themselves.

This job description is not all inclusive. In addition, the Hydration Room reserves the right to amend this job description at any time. Hydration Room is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Compensation details: 23-27 Hourly Wage