Optical Operations Analytics Manager
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Job Description
EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.
Optical Operations Data Analytics Manager Collaborate with leadership to develop and implement a data analytics strategy that aligns with the optical department's goals and objectives; Define key performance indicators (KPIs) and metrics to measure operational efficiency and customer satisfaction; Oversee the collection and integration of data from various optical systems, point-of-sale (POS) systems, and electronic health records (EHR) systems; Develop and maintain data pipelines and ETL processes to ensure data accuracy and accessibility; Lead data analysis efforts to identify trends, patterns, and actionable insights that drive process improvements and cost efficiencies; Create and maintain visually compelling dashboards and reports to communicate findings to stakeholders; Collaborate with optical operations teams to identify areas for improvement in processes, inventory management, and customer service; Implement data-driven solutions to optimize supply chain, inventory levels, and staffing; Analyze customer data and feedback to enhance the optical shopping experience, ensuring customer satisfaction and loyalty; Develop customer segmentation strategies for targeted marketing efforts; Manage and mentor a team of data analysts, fostering a culture of data-driven decision-making and continuous learning; Provide guidance and support for professional development; Ensure data governance policies and procedures are in place to maintain data accuracy, integrity, and security; Stay updated on data privacy regulations (e.g., HIPAA) and ensure compliance; Manage the budget for data analytics initiatives, allocating resources effectively and tracking expenditures; Provide cost estimates for data-related projects; Collaborate with departments such as marketing, finance, and IT to understand their data needs and support data-related projects; Effectively communicate data insights and recommendations to non-technical stakeholders; Fully remote position. Can work anywhere in the U.S. Salary $104,312.00 per year.
Minimum Requirements: Requires a Master's degree in Data Science, Business Analytics, Statistics or related field plus 4 years of experience required in a Business Analysis, Data Analytics, Business Intelligence, or related occupation.
Experience Must Include:
- 4 years of experience in data analytics;
- 3 years of experience in optical operations analytics;
- 4 years of experience with data analysis tools and programming languages (e.g., Python, R, SQL);
- 3 years of experience with data visualization tools in the optical industry (e.g., Tableau, Power Bl);
- 3 years of experience in data warehousing, ETL processes, and data modeling;
- 1 year of experience with healthcare data privacy regulations (e.g., HIPAA).
Please email resumes to Adam Kirby Cole at [email protected] or apply online at https://careers.eyecare-partners.com/job/EyeCarePartners/Optical-Operations-Analytics-Manager-16277.
EyeCare Partners are equal opportunity/affirmative action employers. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
