Customer Service Specialist - Entry Level

We are rapidly expanding in the Cleveland area and we are looking for an ambitious individual to fill an Entry Level Customer Service Specialist role as soon as possible. The best way to describe our company culture is lively and agile. The ideal candidate will THRIVE at the intersection of competitive strategy, campaign deployment, and client relations.

The Entry Level Customer Service Specialist will focus primarily on lead acquisition and customer retention for our exclusive telecommunications client.

Entry Level Customer Service Specialist Day-to-day Responsibilities:

• Work closely with senior management to ensure alignment and cohesive execution of our client’s overall marketing and development goals
• Conduct competition analysis to maintain a cutting edge and assure our client’s are providing the best options for their potential new customers
• Assist with daily sales duties and report final numbers to the senior marketing management staff
• Develop and manage comprehensive marketing and/or sales approach to potential new clients
• Present recommendations to the marketing and sales team to improve overall efficiency and developing a better consumer experience
• Coordinate with the marketing & sales departments on the creation and execution of marketing campaigns
  
  

We Look For Someone With:

• Degree in Marketing, Advertising, or Business
• OR at least 2 years of completed coursework
• Experience in marketing, advertising, sales, or other similar business-related fields
• Knowledge of traditional core marketing and sales concepts
• A can-do, positive attitude, and a roll-up-your-sleeves approach
• An outgoing personality and enjoys interacting with people and working in a collaborative team atmosphere
• A confidant demeanor ready to take on challenges, even if they might fail
  
  

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