Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

IT Help Desk - Tier 1 Support Positions (Wooster)

Salary undisclosed

Apply on

Dice
Original
Simplified

Job Description

Job Description

We have 1st, 2nd, and 3rd Shifts open currently.

Pay and shift placement will be commensurate with qualifications and experience.

This is an onsite position in Wooster, OH - No full-time remote option

NetOps Tier 1 Technician (T1) Job Description

Description:

The Tier 1 Technician is an entry level position in our IT Operational Call Center for those with varying level of experience in IT. Tier 1 Technician position at NetOps are exposed to the entire spectrum of IT support outside of development. While serving in this capacity, IT skill and qualifications can be molded and crafted to the individual likes and strengths. At NetOps the primary goal for our Tier 1 Technician positions is to provide the most satisfying customer interaction with friendly and courteous professionals. Simultaneously, we use this program to identify dedicated and fast learning individuals to fill the ranks in our engineering groups. Tier 1 Technicians will work alongside of some the most skilled IT engineers in the industry. At NetOps, Tier 1 Technicians are exposed to valuable troubleshooting skills, from addressing an array of issues from the lowest layer of the OSI model to complex security issues at the highest layers of the OSI model.

Responsibilities:

First point of contact answering helpdesk calls for our clients

Oversee helpdesk intake queue and respond to helpdesk requests

Monitoring and responding to alerts from remote management tools for all customers

Provide frequent status updates for helpdesk customers

Continually maintain a professional, courteous, and responsive relationship with clients

Assist clients with technical support needs

Participate in onsite customer deployments and dispatch work

Manage personal Ticket Queue, schedule, and communications to clients

Perform proactive checks and tasks for clients

Leverage an array of support tools to remotely troubleshoot and fix issues for clients

Effective document issues and their resolutions for helpdesk tickets

Follow policies and procedures for NetOps

Continually seek to improve one s skills and capabilities

Seek out an area of IT to master as an expert

Mentor and develop junior staff

Additional duties as assigned

Minimum Qualifications:

Possess a passion for technology and learning

COMPTIA A+, Net+, Security+ entry level certifications are preferred to start or must be obtained as part of Tier 1

Additional Microsoft entry-level certifications - MTA: Microsoft Technology Associate

Possess strong problem-solving skills

Fundamental understanding of network and computer concepts

Must be an effective communicator with both verbal and written interactions

Be a self-starter

Preferred Qualifications:

Associate degree or other formal education in IT

IT related certification

Previous experience in IT

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job
Similar Jobs

1d ago

Linux Engineer
Atlantis IT group
On Site, United States of America

Full Time, onsite, onsite

Salary undisclosed