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Triage IT Technician

Salary undisclosed

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Job Description

Job Description

Kick off your IT career as an Intake Triage Tech with a supportive team, tons of room for career growth, a competitive hourly rate, and comprehensive benefits!

Ashton Solutions is a fast-growing MSP servicing business across the Northeastern Ohio Region. We are looking for an entry-level or level one technician to join our collaborative team. You ll troubleshoot various end-user environments with senior engineers and get the hands-on technical experience that will grow your career.

Position Highlights:

  • $20-$25 per hr. scalable based upon experience
  • Retirement plan, PTO, health insurance benefits, and bonus plan
  • Hybrid and flexible work schedules are available
  • Friendly, people-focused management and technical mentors

What You ll Do:

  • Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issues
  • Triage incoming issues gauging severity, urgency and resources needed
  • Solve incoming L1 issues
  • Communicate with team members and clients effectively

Skills You ll Need:

  • Strong interpersonal skills, positive mentality, and ability to change tasks rapidly as a service business, we expect the unexpected to disrupt our plans
  • Confidence and commitment to top-tier customer service in a fast-paced environment
  • Ability to stay organized and follow tasks through to completion with accuracy
  • Willingness and ability to learn new applications and skills
  • 0-1 years of hands-on PC support experience
  • A general knowledge of different hardware platforms, cloud services, and line of business applications

Ready to apply?

  • Quick apply with your resume

OR

  • Get a head start on the application process through our online portal here:

https://www.ondemandassessment.com/link/index/JB-W70H5LGMQ?u=1049388

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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