Helpdesk Support IV
Apply on
Job Description
Position: Helpdesk Support IV
Pay Rate: $25 - $29 per hour
Location: Midland, TX
Work Setup: Onsite
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Role Details:
Key Question:
Will they be the only person in this role?
No, you will work with two other team members.
Key Responsibilities:
User Support in Midland: Supports all users in the Midland office.23
Equipment Management: Prepares and sets up laptops, monitors, and docking stations for new employees; assists with office moves.
Technical Troubleshooting: Provides initial troubleshooting for software and hardware issues, including PCs and laptops.
Occasional Travel: May need to travel to other office locations using an Oxy loaner vehicle.
Primary Responsibilities:
Hardware Installation and Delivery: Set up and deliver new computers, monitors, docking stations, and accessories.
Loaner Laptop Maintenance: Clean, wipe, reimage, and reload laptops in the loaner pool.
User Equipment Moves: Disconnect, relocate, and reconnect equipment within the office.
User Transfers: Assist with data copying, backups, and equipment transfer for users relocating between offices.
Warranty Repairs: Coordinate with Dell for repairs, including disk, memory, and battery replacements.
Computer Imaging and Setup: Unbox, stage, and image computers following client processes.
Inventory and Asset Management: Maintain accurate equipment records and stock inventory.
Technical Skills Required:
System Image Deployment: Windows OS image deployment experience.
ITSM Ticket System: Familiarity with ticketing systems for tracking issues and tasks.
Hardware & Software Troubleshooting: Proficient in troubleshooting and repair for PCs, laptops, and basic Outlook & Microsoft applications.
Other Duties: Additional tasks as assigned by the supervisor.
