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Desktop Support Engineer - Level 2- Executive Support

Salary undisclosed

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Job Description

Job Description

Desktop Support Technician
Executive Support - VIP - with AV experience

100% onsite support

Must live in or near Lombard, IL

Contract-To-Hire

Daily Duties:

  1. Assist VIP Support person in verifying all Conference Room IT equipment is properly functioning and ready
  2. Consistently communicate and plan with local management team.
    1. Synchronize Schedules and work plans
    2. Physically visit key stake holders at minimum once per day
    3. Address all support tickets within SLA s (Service Now)
  3. Remotely support users that are working from home, while travelling, and while onsite
  4. Consistently check and work open tickets and tasks, making clear and concise notes, and resolving work in a timely manner
  5. Proactively preparing equipment (laptops, phones, order forms)
  6. Follow up on incorrectly filed or missing paperwork/forms with local management staff
  7. Assist with IT support on conference room meetings (as needed)
  8. Assist users on using their computers, training on how to use features in Office/M365 applications.

Preferred qualities:

  1. A+ certified (or capable of attaining A+ certification within 90 days from hire)
  2. Desktop or Laptop hardware repair familiarity (capable of attaining certification within 120 days from hire)
  3. Familiarity of ticketing systems and SLA metrics, preferred experience with Service-Now.
  4. Able to lift 50 lbs.
  5. Experience with Imaging computers using provided tools
  6. Experience with Windows 10 in an Active Directory domain environment.
  7. Understanding of User accounts and Computer accounts in Active Directory
  8. Experience with Microsoft Office applications, multiple generations of Outlook and O365 online use on both Windows computers and mobile devices
  9. Understanding of TCP/IP basics, and how DHCP and DNS function with Windows computers
  10. Experience with Printer Driver installation and configuration, for both personal printers, and large Multi-Function Copiers systems from Sharp and Canon.
Company Description
We are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation

Company Description

We are committed to delivering exceptional services and professionals with proven work ethics and processes.\r\nProvide an exceptional client experience\r\nDeliver on our commitments\r\nBuild trust by thinking and acting with integrity\r\nCreate an environment that inspires innovation
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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