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Jobs or company...

Network Tech Support Analyst

Salary undisclosed

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Dice
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Job Description

Job Description
Required SkillsMinimum of 3-5 years of Telecom Networking related experience with specialties in supporting one or more areas: Medium to large enterprise networking infrastructure/services. Core Networking Technologies - Routing, Switching, TCP/IP, Wireless LAN Transport technologies - MPLS, Frame Relay, VSAT, Leased lines, campus cabling Network Security - Remote Access Technologies, IPSec Voice Service technologies: PBX, VMX, Call Center-IVR, Cisco IP Telephony, Microsoft LYNC Data Centre Services - Application Accelerator, Load Balancer Routing Protocols - BGP, ISIS, EIGRP Vendor familiarization - Cisco, Juniper, F5 General
Additional Skills Fluent English communication skills, both verbal and written Presentation and interpersonal skills Mature and able to work in a global virtual team environment Proactive and able to work independently with minimal supervision Multitasking Skills - (ability to manage assigned tasks while being flexible work other priority issues as they arise) Process oriented Good analytical skills Good team player Project management skills Computing Environment: Cisco/Juniper/HP routers and switches, W7, W2K, UNIX, LINUX subsets and proprietary solutions for specific systems and applications
Job Description
Summary:
  • Develop and perform implementation activities for projects
  • Perform Quality Assurance activities including identifying and submitting network design issues to Engineering
  • Participate in Follow-the-Sun (FTS) on-call rotation
  • Primary contact for vendor TAC in support of operational problems
  • Develop and maintain Technical Support process and deliverables
  • Develop and maintain process for hand-over of technology and service to Operations
  • Develop and maintain Network Service Support Models Develop and maintain Operations Practices Develop and maintain workflow automation

Other Responsibilities:
  • Assist with development and maintenance of Network Service General Practices, Network technology, and service ISRMPs
  • Network technology recommendations
  • Network device OS recommendations
  • Technology training program
  • Network service strategy
  • Device configuration standards

Technical Skill Requirements:
Minimum of 3-5 years of Telecom Networking related experience with specialties in supporting one or more areas:
Medium to large enterprise networking infrastructure/services.
Core Networking Technologies - Routing, Switching, TCP/IP, Wireless LAN
Transport technologies - MPLS, Frame Relay, VSAT, Leased lines, campus cabling
Network Security - Remote Access Technologies, IPSec
Voice Service technologies: PBX, VMX, Call Center-IVR, Cisco IP Telephony, Microsoft LYNC
Data Centre Services - Application Accelerator, Load Balancer
Routing Protocols - BGP, ISIS, EIGRP Vendor familiarization - Cisco, Juniper, F5 General

Skills:
  • Fluent English communication skills, both verbal and written
  • Presentation and interpersonal skills
  • Mature and able to work in a global virtual team environment
  • Proactive and able to work independently with minimal supervision
  • Multitasking Skills - (ability to manage assigned tasks while being flexible work other priority issues as they arise)
  • Process oriented
  • Good analytical skills
  • Good team player
  • Project management skills
  • Computing Environment: Cisco/Juniper/HP routers and switches, W7, W2K, UNIX, LINUX subsets and proprietary solutions for specific systems and applications



Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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