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Technical Customer Project Manager

Salary undisclosed

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Job Description

Job Description
Salary:

TECHNICAL CUSTOMER PROJECT MANAGER

** This role is based in Miami, Florida. Will be remote initially moving to a hybrid arrangement in the near future. **

** All applicants will be required to prove work authorization during the hiring process**

As the Technical Customer Project Manager, you're not just a techie you're a tech visionary. You'll be the go-to expert for all things technical, from integrations and data migrations to APIs and beyond.

You're not just solving problems; you're creating solutions that will revolutionize how our customers interact with our platform. Your technical acumen will be the secret sauce that turns complex challenges into seamless experiences.

You'll be the bridge between our engineering team and our clients, translating tech-speak into real-world impact. Your role is crucial in ensuring that our projects not only meet but exceed our clients' wildest expectations.

If you're a tech-savvy problem solver who loves turning challenges into opportunities, then this is your chance to shine. Let's build something extraordinary together!

About EnterpriseAlumni:

EnterpriseAlumni isn't your average software company. We're the market-leading provider of Alumni Management software, helping giants like Nike, LinkedIn, JPMorgan, and Coca-Cola stay connected with their Alumni. Our platform is a powerhouse, driving recruiting efforts, sales opportunities, and brand advocates back into our clients' organizations. But we're not all business. We believe in work-life balance, celebrating our successes, and a culture of collaboration, respect, and a bit of fun!

The Role:

EnterpriseAlumni is best in class when it comes to integrations and data projects. The Technical Customer Project Manager will serve as the technical interface for all customer projects, liaising with the engineering team behind the scenes. This role is crucial for ensuring the successful implementation of customer projects, including go-live, integrations, bespoke apps, migrations, and data projects.

Key Responsibilities:

  • Technical point of contact for customers during project implementations, both with their IT teams and the business contacts.
  • Analyse customers business requirements and turn them into clever technical solutions.
  • Work with customers on the set up and use of their platforms and advise what method of integration or API will work best, and define any custom business rules that may be required.
  • Create data migration plans and implement them for customers moving from another platform.
  • Work closely with the engineering team to understand and communicate technical requirements.
  • Liaise with the data and strategy team to implement prototype or beta services with select customers.
  • Keep all projects on point by collaborating with the Head of Customer Projects and the Customer Projects Implementation Manager, along with maintaining communication with customers.
  • Provide technical support to the customer projects/implementation team and bridging the gap between technical and business language.
  • Collaboratively work with sales at the pre-sales stage to help a customer understand what is possible.
  • Feedback into the product team so we can productise repeatable bespoke projects.

Experience:

  • Must have worked for a B2B technology company, preferably SaaS.
  • Broad technical experience in an engineering, development or technical pre-sales role.
  • Must have hands on experience with cloud technologies such as AWS, Azure or Google Cloud.
  • Extensive experience with databases such as Postgres and MySQL.
  • Experience working with API s and defining business logic to connect disparate systems.
  • Experience with data migrations or data cleaning a plus.
  • Understanding of basic internet technologies such as DNS, SMTP and HTML.
  • Strong communication and customer-facing skills.
  • Project management skills (agile and waterfall) - certification(s) would be a plus.
  • Ability to work collaboratively in a fast-paced environment.

Why Join Us?

At EnterpriseAlumni, we're not just a team, we're a family. We work hard, play hard, and always have each other's backs. We offer a fast-paced, innovative, and inclusive environment where creativity is our currency, and every success is celebrated. If you're passionate about a career in technology and ready to make a real impact, we would love to hear from you.

How to Apply:

Interested candidates are invited to submit their resume, portfolio, and a brief cover letter, in English, explaining why they are the perfect fit for this role.

EnterpriseAlumni is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

NO RECRUITERS

Follow us on LinkedIn to stay up to date on Company news, job roles and information: https://www.linkedin.com/company/enterprisealumni/


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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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