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Jobs or company...
M

Telecom Expert

  • Full Time, onsite
  • Motion Recruitment Partners, LLC
  • On Site, United States of America
Salary undisclosed

Apply on

Dice
Original
Simplified
Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Telecom Expert in Chandler, AZ (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 6 Months

Required Skills & Experience
  • Develop and maintain strategic roadmaps for the internal voice infrastructure, ensuring alignment with business goals and technological advancements.
  • Design and develop IVR menus, call flows, and voice prompts to ensure seamless customer interactions.
  • Lead the transition from Genesys to a CCaaS platform, ensuring minimal disruption to service and optimal performance.
  • Lead continuous improvement and tools integration efforts to optimize telecom solutions within an IT ServiceDesk structure.

What You Will Be Doing
  • The Telecom Expert will be responsible for creating, maintaining, updating, and planning strategic roadmaps for our internal voice infrastructure.
  • Oversee the transition from our current Genesys platform to a new CCaaS (Contact Center as a Service) solution.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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