Customer Success Manager
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Job Description
Founding Customer Success
About the job
We are building an AI Sales Agent aimed at revolutionizing the way small and medium-sized businesses (SMBs) operate, focusing on industries that need AI the most. After entering the trillion-dollar home services market just 9 months ago, we are experiencing exponential growth and rapidly expanding our core product.
We are looking for a founding Customer Success team member who is excited to help shape the future of AI-driven solutions for businesses. As our first hire in customer success, you will play a key role in ensuring our customers success while helping us refine and improve our platform.
Whats in it for you?
- Be part of a fast-growing, innovative startup.
- Work directly with the leadership team and make a significant impact.
- Take full ownership of the customer success function.
- Grow with the company and have opportunities to lead as we scale.
- Comprehensive benefits package.
- Work in-office in New York City alongside a passionate and talented team.
What youll be doing:
- Take charge of customer success initiatives and deliver exceptional experiences to B2B customers.
- Gather and act on customer feedback to guide product improvements.
- Navigate challenges, prioritize effectively, and maintain a customer-centric approach.
- Enhance the entire customer journey, from onboarding to ongoing support.
- Work closely with product, engineering, and sales teams to drive improvements and customer satisfaction.
Requirements:
- 1-4 years of experience in customer success, particularly in 0 to 1 environments.
- Strong problem-solving abilities, high customer empathy, and adaptability.
- Experience with B2B customers in the tech industry.
- Experience in an early-stage, high-growth company.
- A dynamic, self-driven individual with a wide range of skills.
- Eager to work in-office in NYC with a collaborative, high-energy team.
Does this sound like something you want to be part of?
Come join our team and lets shape the future of AI-driven innovation!