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Customer Success Manager

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Job Description

Job Description

Founding Customer Success

About the job

We are building an AI Sales Agent aimed at revolutionizing the way small and medium-sized businesses (SMBs) operate, focusing on industries that need AI the most. After entering the trillion-dollar home services market just 9 months ago, we are experiencing exponential growth and rapidly expanding our core product.

We are looking for a founding Customer Success team member who is excited to help shape the future of AI-driven solutions for businesses. As our first hire in customer success, you will play a key role in ensuring our customers success while helping us refine and improve our platform.

Whats in it for you?

  • Be part of a fast-growing, innovative startup.
  • Work directly with the leadership team and make a significant impact.
  • Take full ownership of the customer success function.
  • Grow with the company and have opportunities to lead as we scale.
  • Comprehensive benefits package.
  • Work in-office in New York City alongside a passionate and talented team.

What youll be doing:

  • Take charge of customer success initiatives and deliver exceptional experiences to B2B customers.
  • Gather and act on customer feedback to guide product improvements.
  • Navigate challenges, prioritize effectively, and maintain a customer-centric approach.
  • Enhance the entire customer journey, from onboarding to ongoing support.
  • Work closely with product, engineering, and sales teams to drive improvements and customer satisfaction.

Requirements:

  • 1-4 years of experience in customer success, particularly in 0 to 1 environments.
  • Strong problem-solving abilities, high customer empathy, and adaptability.
  • Experience with B2B customers in the tech industry.
  • Experience in an early-stage, high-growth company.
  • A dynamic, self-driven individual with a wide range of skills.
  • Eager to work in-office in NYC with a collaborative, high-energy team.

Does this sound like something you want to be part of?

Come join our team and lets shape the future of AI-driven innovation!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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