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Guest Service Representative

  • Full Time, onsite
  • The FiDi Hotel
  • New York City Metropolitan Area, United States of America
Salary undisclosed

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Company Description

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Role Description

This is a full-time on-site role for a Guest Service Representative at The FiDi Hotel located in the New York City Metropolitan Area. The Guest Service Representative will be responsible for providing exceptional customer service to hotel guests, handling check-ins and check-outs, resolving guest inquiries and issues, and ensuring a positive guest experience.

Qualifications

  • Customer Service, Communication, and Interpersonal Skills
  • Attention to Detail and Problem-Solving Abilities
  • Time Management and Organizational Skills
  • Ability to Multitask and Work in a Fast-Paced Environment
  • Knowledge of Hotel Operations and Reservation Systems
  • Previous experience in hospitality or customer service roles
  • Fluency in multiple languages is a plus
  • High school diploma or equivalent required; Associate's or Bachelor's degree in Hospitality Management is a plus