IT Service Desk Specialist Full Time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources

101 Catalog Dr. Elizabethtown, KY, 42701

Sun Tan City, one of the largest tanning salon chains in the country with 250+ salons in 22 states, is currently accepting applications for a Full Time IT Service Desk Specialist position in the Elizabethtown Support Center. Applicants with a strong commitment to exceptional customer service, performance excellence, and desire to learn need only apply.

The IT Service Desk Specialist works within the Information Technology Department, providing baseline support for various computer application systems and end-user related activities.

Benefits:

• Employment growth opportunities
• Flexible scheduling.
• Competitive bonus plan.
• Options for Medical, Dental, Vision, STD, LTD, Life Insurance, HSA, Critical Care & Accident Insurance, and 401K. (for Full Time Team Members)
• Ability to earn paid time off. (for Full Time Team Members)
• Employee discount on products & services.
• Anniversary gifts for years of service.
• Fun contests and incentives for performance.

Tasks & Responsibilities:

• Collaborates with IT team, vendors, and end-users to resolve IT issues.
• Manages escalated tickets and follows up on outstanding tickets with vendors and internal teams.
• Builds and maintains documentation for break/fix reference and training.
• Participates in IT projects (system rollouts, NSOs, CONs, etc.).
• Provides advanced support for SunLync, applications, user security, and Active Directory.
• Conducts quality assurance testing.
• Supports desktop and systems for all brands and internal departments.
• Maintains and updates SunLync POS, SPOT, and other databases, including monthly promotions.
• Configures email setups and distributions for groups and employees.
• Manages promotions, memberships, and packages in SunLync POS.
• Resolves system access, promotion, and rollout issues.
• Assists with new location buildouts, setups, and remodels.
• Provides desktop/laptop and peripheral support.
• Handles after-hours and holiday on-call support as scheduled.
• Performs additional duties as assigned.
• Occasional off-site travel for training and/or field assistance opportunities.
• Additional duties as assigned.

Qualifications & Requirements:

• Must be organized, detail-oriented and have sound problem solving skills
• Must be able to effectively work independently and with others, both in an office setting as well as remotely
• Strong written and oral communication skills with an emphasis on customer service/satisfaction
• Strong proficiency in common Microsoft Office tools (i.e. Word, Excel, Outlook
• Some knowledge and continued interest/education in supporting troubleshooting of MS-Windows computers and network
• Handles confidential and sensitive data and information appropriately
• Demonstrates positive can-do attitude

Physical Requirements:

• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computing equipment.
• Ability to sit for extended periods of time.
• Ability to lift or assist in lifting items and heavy boxes periodically.

Ability to bend down under desks to reach equipment periodically.