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Epicareer might not working properly because your browser javascript is turned off.

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JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
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Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
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  4. Scroll down and click on JavaScript.
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Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Entry Level Intern - Tier 1 Support

Salary undisclosed

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Dice
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Job Description

Job Description

About Mozaic:

Mozaic.io is a fast-growing payments startup focused on facilitating payouts to creators and their collaborators all over the world. Our dynamic and collaborative team is dedicated to revolutionizing the way creators get paid. The company has offices in Chicago and Nashville, and aims to make compensation as equally distributed as talent is in the Creator Economy.

Job Description:
We are looking for a highly motivated and detail-oriented Entry-Level Intern to join our support team, primarily responsible for handling Tier 1 support requests from creators and influencers who use the Mozaic.io Splits Payment Platform. This role is ideal for someone with strong communication skills, an eagerness to learn, and a passion for helping people resolve their issues..

Requirements

  • Act as the first point of contact for creators and influencers who have queries or need assistance with the Mozaic.io platform.
  • Respond to Tier 1 support requests via email, chat, and support ticketing system in a timely and professional manner.
  • Assist users with common issues such as account setup, payment splits, linking payment methods, and general platform navigation.
  • Troubleshoot basic technical issues and escalate complex cases to Tier 2 support or development teams when necessary.
  • Provide clear instructions and solutions, guiding users through platform features and capabilities.
  • Track, document, and report common issues to improve the overall user experience.
  • Collaborate with the support team to continuously enhance the knowledge base and internal support documentation.
  • Maintain a positive and empathetic attitude toward users at all times, ensuring customer satisfaction

Ideal Candidate:

  • Excellent Communication Skills: You should be able to clearly articulate solutions and provide easy-to-understand guidance to users with varying levels of technical experience.
  • Empathy and Patience: Working with creators and influencers requires understanding their unique needs. You must be patient and compassionate in dealing with their concerns.
  • Tech-Savvy: While this is an entry-level role, familiarity with payment platforms, digital tools, or SaaS platforms is a plus. You should be comfortable learning new systems quickly.
  • Problem Solver: You have a strong ability to troubleshoot and resolve issues, with an eye for detail and process improvement.
  • Adaptability: The fast-paced nature of the industry requires someone who can easily adapt to changing situations and different user needs.
  • Team Player: You are comfortable working in a collaborative environment, open to feedback, and eager to support both the team and users.
  • Growth Mindset: You are proactive about learning and growing in your role, with a long-term interest in support, tech, or digital platforms.

Preferred Qualifications:

  • Current enrollment in or recent completion of a degree in Communications, Business, Information Technology, or related fields.
  • Familiarity with customer service tools like Zendesk, Freshdesk, or similar platforms.
  • Basic understanding of digital payment systems or experience with online financial transactions.

This role is a great opportunity for someone looking to gain hands-on experience in customer support while working in the growing digital payments industry.

Benefits

Compensation: $15-$22/hour

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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