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ServiceNow Developer

Salary undisclosed

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Job Description

Job Description


Location: Bethesda, MD (Hybrid)

Required Clearance: Ability to obtain Public Trust

LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 30 years, LCG has brought digitization and innovation to the Health and Human Services (HHS) and the NIH ecosystems. We support IT organizations by bringing precision technology and operation models that achieve mission capabilities and performance success.

Position Description:

LCG is currently seeking a ServiceNow Developer for implementing IT Operations Management solutions. The ServiceNow Developer will be responsible for developing solutions using best practices for implementing Service Portal, Catalog, ITSM, ITOM, SPM, and App Engine modules - Discovery, Service Mapping, and event management.

Essential Duties and Responsibilities:

Interface and coordinate with IT Program Manager, IT Infrastructure team, and other stakeholders to gather and refine requirements on CMDB, Discovery, and Service Mapping.

Leverage experience and subject matter expertise to implement the Core suite of ITOM, Service Portal, Catalog, ITSM, ITOM, SPM, App Engine applications Discovery and Service Mapping.

Integrate ServiceNow with enterprise applications, Monitoring, SIEM systems, other ServiceNow instances, and Microsoft Copilot.

Customize Service Portal for enhanced end-user experience and incorporate Copilot capabilities to streamline and automate routine processes.

As a Senior Developer, mentor other developers and peer review code to ensure team development follows ServiceNow and Copilot best practices.

Work on Continuous Service Improvement by performing periodic technical and functional assessments of solutions, implementing Copilot-enabled enhancements where applicable. Provide technical documentation for all implemented solutions, including Copilot integrations.

Required Skills:

Bachelor s degree in computer science or a related field, or 9+ relevant years of experience.

Minimum of 5 years experience in implementing solutions on the ServiceNow platform, including but not limited to server- and client-side scripting, Glide API, Web Services, AngularJS, ServiceNow Studio, Bootstrap CSS, Jelly Scripts, etc.

Extensive process knowledge and working experience as a lead implementer for ITOM, Service Portal, Catalog, ITSM, ITOM, SPM, and App Engine solutions, with an added focus on integrating Copilot into workflows.

Experience integrating with enterprise and third-party applications through OOTB and custom APIs, including Copilot integration.

Experience in creating audience-specific technical documents, user guides, and/or presentations. Strong communication skills (verbal & written), with the ability to explain Copilot-enhanced solutions to technical and non-technical audiences.

Compensation and Benefits

The projected compensation range for this position is $110,000to $140,000 with a target salary of $120,000 per year benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

Devoted to Fair and Inclusive Practices

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at [email protected].

Securing Your Data

Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or [email protected] emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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