IT Administrator

At KNZ Solutions, we believe in pushing the boundaries of innovation and delivering exceptional solutions that drive real results for our clients. Our team is made up of forward-thinking professionals who are passionate about making a meaningful impact in the industries we serve. If you're looking for a dynamic, fast-paced environment where your ideas and expertise can truly make a difference, then you ve come to the right place.

We are committed to fostering a culture of growth, inclusivity, and excellence. Whether you're a seasoned professional or just starting your career, you'll find endless opportunities to learn, lead, and grow with us. Join our mission to shape the future of consulting and technology solutions by exploring our open roles today.

Why KNZ Solutions?

• Innovative Work: Be part of projects that challenge you and push your skills to new heights.
• Career Development: We invest in our employees growth through ongoing training and professional development opportunities.
• Inclusive Culture: We value diversity and believe that a variety of perspectives leads to stronger solutions.
• Work-Life Balance: Be a part of a supportive team that values your well-being.

Position Overview:

As we continue to grow, we are seeking a highly skilled IT Administrator, who will be responsible for designing, configuring, monitoring, and maintaining KNZ Solutions IT systems and infrastructure, ensuring that all technology solutions operate smoothly, securely, and efficiently.
This role involves network management, server maintenance, hardware and software support, and troubleshooting technical issues. The IT Administrator will work closely with other departments to implement and maintain technology solutions that align with business objectives.

Primary Responsibilities:

• Monitors, configures, and administers servers in Microsoft Windows and Linux environments. Develops and recommends server specifications and standards.
• Works with vendors to resolve actual or potential server or application outages.
• Provide day to day administration of existing Microsoft Teams and Cisco Webex services including permissions and access management, site configuration, issue resolution, and end user support for KNZ Solutions and Customers.
• Support development of the collaboration architecture, governance plan, and overall strategy.
• Act as a collaboration tools advocate to drive adoption and reinforce best practices, educate end users about collaboration tools capabilities, and conduct and lead training sessions.
• Facilitate the configuration and troubleshooting of business applications using Office365, the Microsoft Power Platform, Webex Control Hub and other third-party tools.
• Stay current with Office 365, Webex and third-party roadmaps, new technology releases, changes, and updates with attention to their effects in our environment.
• Support in resolving MS Teams, Webex and VTC tickets, escalate when appropriate, and evaluate ticket complexity and determine if 3rd party support is needed for KNZ Solutions and Customers.
• Configures and maintains all VMware and Azure-based servers, including SANs and UPS.
• Applies server and business application patches and updates.
• Manages requests and deploys SSL certificates for applications and servers.
• Administers Microsoft Exchange and Microsoft 365 environments, Session Border Controller, including configuration and troubleshooting.
• Administers Microsoft Exchange and Microsoft 365 environments, including user configuration and troubleshooting.
• Configures and maintains Azure Intune management of Windows/Mac Workstations and mobile devices.
• Configures Active Directory, DNS, DHCP, printing and all other network services in coordination with the Assistant Director of Information Services.
• In coordination with the Database Administrator installs, configures, and maintains databases.
• Create and maintain formalized documentation of existing workflows and processes
• Confers with external consultants and providers as needed to recommend hosting, connectivity, and network services to leadership regarding compatibility, viability, and cost effectiveness.
• Recommends, research, tests, and implements network software, hardware, and outsourcing solutions.
• Monitors industry hardware and networking trends and developments.
• Assists Technology staff in research and troubleshooting as needed.
• Participate in customer on-call rotation

These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required to perform this job. Other duties may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• Associate degree or equivalent from two-year college or technical school;
• Three to Five years of professional experience in IT and consulting with clients.
• Experience with developing technical documentation
• Cisco Webex and Microsoft Teams experience
• Knowledge of PowerShell and other Microsoft development tools
• Experience in managing small IT projects in an independent way
• Microsoft Excel, Word, SharePoint

Base Salary Range:
$70k - $100k

Benefits:
KNZ Solutions offers a competitive base salary and a comprehensive benefits package, including health insurance, 401(k), and professional development.

Our Commitment to supporting EEO, Diversity, and Inclusion:
At KNZ Solutions, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected statuses.

We believe that our differences enhance innovation and collaboration, and we are dedicated to creating an environment where everyone can thrive.

KNZ Solutions is proud to be an equal opportunity employer. We encourage applicants of all backgrounds to apply and join us in our mission to drive positive change in the industries we serve.

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