Business Ops Analyst, Pre-Owned Business & Trade-in

Description

This role involves diving deep into data, providing data analysis, uncovering issues, supporting core Business Operations activities, prototyping and deploying new solutions using advanced technologies including GenAI, LLM, and robotic process automation.

This role is focused on Business Operations supporting the growth of the Pre-Owned Business and Trade-in.

Key job responsibilities

• Act as a trusted operations expert to the different functions within Pre-Owned, this role act as a problem solver and advisor to operational activities within the broader team.
• Drive incubation and growth for some of the newest and most innovative customer operations needs in pre-owned.
• Help drive focus on prioritization, project management, and acting as a operations excellence subject matter expert.
• Drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to their customers.
• Support the administration and execution of the team’s targets, including segmentation of business goals, measurement of goal attainment, evolving and driving various improvements to the business to increase its effectiveness in driving desired results.
• Support the rhythm of the business activities such as Monthly Business Reviews, Quarterly Business Reviews, and other cadenced reporting and metrics.
• Work directly with the models/data. Work with data sets and the technical tools needed to work with them.
• Advocate for their customers to other internal stakeholders. Active collaboration with teams in sales, marketing, business intelligence, customer service, vendor management, compliance and in-stock management.
• Drive towards simple, scalable solutions to difficult problems
• You will operate both strategically and tactically: thinking big to drive new opportunities, diving deep in data to uncover customer insights, and maintaining operational excellence within your programs and with colleagues across Amazon. You will need to be able to prioritize effectively in a fast-changing environment, invent and simplify, and communicate clearly and persuasively. The ideal candidate will have a passion for Amazon devices, take strong ownership of the business, and be comfortable executing and giving feedback on new playbooks to maximize sales growth and efficiency.
  
  

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
  
  

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
  
  

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.


Company - Amazon.com Services LLC

Job ID: A2820688