IT Network Project Engineer

cb20 is the Capital Region s solution provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service. We are an organization that puts Customers first, acts with Integrity, embraces innovation and values Self-Development and Contribution to our community. We partner with the world s leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business.

Summary

We are looking for a competent Network Engineer to work onsite with our customer. This primarily involves supporting our customer s end users, configuring and maintenance of equipment, and ongoing security and technical improvements. The ideal candidate will be an experienced professional with a passion for the job. They will take operational direction from our customer s management team and demonstrate flexibility and positivity daily.

Duties and Responsibilities

• Develop written processes and procedures
• Analyze customer networks, IT architectures, and processes for compliance with security best practices and regulatory compliance.
• Develop and present to customers recommendations on enhancements to existing security profiles and product deployments.
• Provides technical support (help desk) to users by troubleshooting problems related to network or platform performance.
• Provides support across Azure, O365, and Meraki environments.
• Detailed ticket documentation.
• Develop written customer processes and procedures.
• Installation, configuration and support of network products and systems.
• Install, configure, and maintain global switching, routing, and wireless environment.
• As needed, provide training, give technical advice to other support personnel.
• Plan and direct own activities with minimal management supervision.
• Maintain technical competence by keeping abreast of technology and technological developments, practices, procedures, etc.
• Troubleshooting/analysis/evaluation:
• Provide input for diagnosing deviations in performance and results to be able to take proper action for correction.
• Documentation - assist in gathering data to provide technical and administrative input.
• Provide input and recommend changes to improve procedures and processes.
• Comply with all service-related policies and procedures.
• This list of principal responsibilities is a working document and as such may not be complete. The list will be supplemented, as necessary.

Qualifications Requirements/Job Specifications

Proven proficiency in all supported products and ability to resolve problems of highest complexity. Excellent communications and interpersonal skills. Proficient at installing and supporting connectivity and high-end systems products efficiently and reliably. Excellent troubleshooting skills. Must maintain certification and demonstrate an elevated level of competence on software and hardware as defined by management.

Education: Bachelor s degree or equivalent experience

Experience: 4+ years of experience required in a technology environment including advanced systems integration experience.

Skills: A clear understanding of present and developing technology trends and the ability to analyze and make decisions. Additionally, strong presentation, written, and teamwork skills are mandatory.

Working time: 40 hours/week. All other times as defined by the demands of the customers and department s needs.

Lifting: Typically, no lifting more than 60 lbs.