Reservation Agent
Salary undisclosed
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Department: Sales
Position: Reservation Agent
Position Summary
Reservation Agents are an integral part of resort operations. When guests call or email the resort, they will receive the first impression of the service standards of Brian Head Resort. Therefore, the right candidate must be courteous, knowledgeable, and confident. They serve as the primary greeters and point-of-contact when guests call, email, or chat to inquire about or register for programs or have general questions. Employees will need to be punctual and dressed appropriately in their uniform and maintain a professional attitude & appearance. All employees will spend most of their shifts on a computer and a telephone.
Job Responsibilities:.
Position: Reservation Agent
Position Summary
Reservation Agents are an integral part of resort operations. When guests call or email the resort, they will receive the first impression of the service standards of Brian Head Resort. Therefore, the right candidate must be courteous, knowledgeable, and confident. They serve as the primary greeters and point-of-contact when guests call, email, or chat to inquire about or register for programs or have general questions. Employees will need to be punctual and dressed appropriately in their uniform and maintain a professional attitude & appearance. All employees will spend most of their shifts on a computer and a telephone.
Job Responsibilities:.
- Assists guests with making or changing reservations over the phone or in person with Lift Tickets, Tubing Tickets, Rentals, Lessons and Hotel Room Bookings.
- Operates the computer sales system efficiently and effectively on a daily basis.
- Handles point of sale transactions involving credit card, gift card and voucher redemption.
- Greets guests and answers all questions regarding ticketing/reservations, retail, food & beverage, weather conditions, mountain information, shuttle information, hotel information etc.
- Have excellent customer service and sales skills
- Be comfortable speaking with customers over the phone, through email and via chat
- Be knowledgeable about the Ski/Snowboard industry or be willing to learn about the Ski/Snowboard industry
- Be knowledgeable about the surrounding areas or be willing to learn about the surrounding areas
- Be knowledgeable in Google Workspace (Docs, Sheets, Calendar, Chat, Etc.) and know how to navigate a computer desktop
- Ability to work and maintain a positive attitude in a fast-paced environment
- Ability to sit, stand and talk for long periods of time
- Ability to follow and execute instructions
- Ability to communicate effectively and efficiently
- Ability to maintain a clean work environment
- Be flexible and able to handle other job tasks not listed above
- Create a family-friendly environment for employees, staff and guests
- Please be aware that when applying for this position that it does not start until the beginning of November
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