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Customer Service Representative

Salary undisclosed

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River West Homes is looking for a customer service representative to join our team . This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development

Requirements:

  • Bachelor’s degree or equivalent
  • 1-2 years proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM system

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Opportunities for advancement

Job Details:

  • Full time
  • Remote

Payrate:

  • $20 an hour

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