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Jobs or company...

Admissions Representative

Salary undisclosed

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About Us:

Relief Mental Health was founded in February of 2020. Within these 4 years we have expanded to 10 new offices across Illinois, Wisconsin, and New Jersey. We aim to create a new standard for mental health care, offering a continuum of innovative therapeutic interventions and responding to evolving patient needs.

Job Responsibilities:

  • Build, grow and maintain individual and clinic census goals by managing new and existing patient inquiries and intake process
  • Complete intakes and schedule patients via phone screenings, facility tours and in-person interviews as needed
  • Educate patients on treatment options, scheduling protocol and efficacy during intake process
  • Assess each patient’s clinical and financial suitability for treatment during intake process and ensure specific criteria is met prior to scheduling
  • Manage providers’ schedules by setting up initial consultations and coordinating next steps with clinic staff
  • Ensure clinic staff have the information required to move forward with initial consultations, i.e. prepare patient charts in EHR system (Tebra), request insurance benefits and authorization, etc.
  • Address any patient questions, concerns or complaints leading up to initial consultations
  • Follow cancellation, rescheduling and no-show protocol as needed
  • Utilize CRM platform (Monday.com) to track pending leads and patient interactions
  • Perform consistent follow-up with pending leads and former patients
  • Record and track referral sources from outside providers and Relief-led marketing campaigns
  • Work alongside business development team to build, grow and maintain relationships with existing and potential referral sources
  • Provide weekly and monthly reports reflecting progress towards individual and clinic census goals
  • Perform additional intake, business development, marketing and clerical tasks as needed or assigned


Qualifications:

  • High school diploma/GED required
  • Bachelor's degree preferred
  • Strong affinity for customer service
  • Working knowledge of office management and filing systems
  • Excellent organizational and time management skills
  • Great communication and interpersonal skills
  • Proficient computer literacy and strong attention to detail
  • Ability to work in a fast-paced environment


Working Hours:

This is an onsite, full-time, hourly position including 40 hours/week with staggered shifts M-F, although consistent week over week. Shifts to be determined after first few weeks of training, but could include the following:

  • 8:30am-5pm
  • 8:30am-5pm
  • 10am-6:30am
  • 8:30am-5pm
  • 9am-5:30pm
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