Operations Lead

Toronto, ON I Canada

The Head of Underwriting Operations for the Americas is seeking an Operations Lead who will be responsible for overseeing and managing the day-to-day operations of AXA XL's Canadian Insurance Operations. This key role will lead a team of underwriting support professionals who provide essential operational support for Large Commercial (Property, Casualty, Professional, Specialty and Multinational) and Middle Market P&C structures. Additionally, the Operations Lead will be instrumental in defining, executing, and supporting strategic and operational initiatives across the Americas Underwriting Operations organization.

DISCOVER your opportunity

What will your essential responsibilities include?

• Leading an end-to-end Underwriting Operations function for all the Canadian business lines operations including all administrative/support activities from Submission to Cash Collection.
• Participating as an active member of the Americas Underwriting Operations lead team.
• Being a trusted business partner to all the business lines operations leaders.
• Contributing to the identification of opportunities to free up underwriting capacity by transferring non-core Underwriting tasks to Underwriting Operations and by leveraging Shared Service Centers.
• Being responsible for communicating the global vision for the Middle Office function and tailoring to regional Underwriting Operations specific requirements.
• Recruiting, retaining, managing and training team members to ensure the successful fulfillment of the Underwriting Operations function, closely partnering with the business.
• Building-out operational capabilities to support business growth and ensuring greater efficiency across the organization, based on standardized business processes that promote consistency and transparency, yet are flexible to allow for the unique needs of diverse lines of business and particular requirements of operations found in different geographies.
• Owning the risk and control profile and assessment for risks relating to Underwriting Operations, ensuring that risk registers are updated as appropriate for these risks.
• Driving and establishing a clear, standardized and reliable framework for performance measurement of all operational activities.
• Conducts Performance evaluations, recommends salary adjustments, coach and counsel staff
• Monitoring performance metrics and reporting accurately towards the Operational performance metrics and taking proactive action to achieve performance targets.
• Review and manage production and quality control reports and take appropriate actions (e.g. Data quality, reinsurance, production status control reports)
• Translate quality, timeliness, productivity and service delivery requirements into individual, team and unit performance goals, recommends how and when performance measurements will be done and how to collect performance data.
• Ensuring governance and compliance with internal rules, regulations and policies as well as compliance with licensing & tax regulations and accounting principles.
• Being the key escalation point for any operational activities, issues and challenges.
• Keeps Department Management infirmed of status and progress in the unit.
• Ability to drive a future focused Underwriting Operations function in support of ongoing organizational change.
  
  

You will report to the Head of Underwriting Operations for the Americas.

SHARE your talent

SHARE your talent

We're looking for someone who has these abilities and skills:

• Advanced experience in insurance operations - hands-on operational knowledge. Experience in managing a team and leadership development
• Experience in driving large projects, including the design and implementation of target operating models to streamline and improve insurance operations. Requires an ability to oversee large process improvements and ensure processes are followed, deadlines are met, and internal clients are kept informed.
• A sophisticated appreciation of how technology can be used to enhance operating efficiencies.
• Advance knowledge of commercial P&C insurance policy forms and regulatory requirements.
• Understanding of relevant regulatory issues.
• A strategic thinker with a fact-based analytical approach.
• A change agent who will challenge the status quo and constantly strive for improvement.
• Proven ability to operate effectively at the highest levels of an organization and be perceived as a partner to our business leaders.
• Advanced interpersonal skills to interact in a global organization equally well with senior executives, a wide range of business clients and build rapport with all levels of the organization.
• A developer of talent and a team builder. An ability to develop team members to assume broader roles within the organization by providing on the job opportunities and/or trainings. Provide coaching for direct reports and high potential employees. Build up succession plans for the entire department.
  
  

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter
  
  

Learn more at axaxl.com/about-us/inclusion-and-diversity . AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience," focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.
  
  

For more information, please see Sustainability at AXA XL .