Call Center Representative

Department: Initial Communications

Location: Dallas, TX

Compensation: $32,000 - $40,000 / year

Description


Job Description:
We are seeking a dedicated and friendly Call Center Representative to join our team. In this role, you will be the first point of contact for our clients, handling customer inquiries, resolving issues, and providing information about our services. Ideal candidates are personable, organized, and committed to delivering exceptional service.


Key Responsibilities


Responsibilities:

• Answer incoming calls and respond to customer inquiries professionally.


• Resolve customer complaints or escalate them to relevant departments as needed.


• Provide accurate information regarding products and services.


• Maintain customer records by updating account information.


• Handle high call volumes while ensuring customer satisfaction.


• Follow up with customers as necessary to ensure resolution of their issues.


• Adhere to call center procedures and protocols.

Skills, Knowledge and Expertise


Skills Required:

• Excellent verbal and written communication skills.


• Strong problem-solving and multitasking abilities.


• Patience, empathy, and a positive attitude when dealing with customers.


• Ability to work effectively in a fast-paced environment.


• Proficiency in basic computer applications and CRM systems.


• Prior experience in a call center or customer service role is a plus.

Benefits


Benefits:

• Competitive salary ranging from $32,000 to $40,000.


• Health, dental, and vision insurance.


• Paid time off and holiday pay.


• Opportunities for career advancement within the company.


• Supportive and team-oriented work environment.

If you're passionate about customer service and ready to be part of a growing company, apply now to become a Call Center Representative at Initial Communications!