Clinical Office Manager

Full Time, onsite
MyCare Medical
Pharr, United States of America

Salary undisclosed

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Job Summary

Under the supervision of the Area Director, the Office Manager oversees the day-to-day operations of the medical office including financial management, employee/patient relations, customer service, training and education, facilities management, timesheet management, and site performance reports. The Office Manager collects, interprets, and reports data to facilitate effective office management. They are responsible for managing all aspects of operations involving non-clinical staff in the office.

Job Responsibilities

Oversees staff and daily operations of their office. Delegates and assigns tasks as necessary
Assists in the management of office budget, monitors and controls office expenditures, and staff overtime
Monitors key performance indicators (KPIs) and prepares office management reports. (Reports include, but are not limited to, patient lists, provider panels, profit and loss, budget, utilization, quality measures, STARS/HEDIS, etc.)
Conducts monthly metric review of hospital admissions, readmissions, medical expenses related to patient care, membership growth, financial performance, quality of care, and patient experience
Implements procedures to improve office performance (i.e., minimize patient cancelations, minimize staff turnover, decrease utilization, etc.)
Partners with providers to maintain orderly and efficient workflows in the office
Leads daily huddles to discuss daily schedules, patient metrics, office performance, successes, recognition, and other areas of opportunity
Holds regular coaching sessions and annual performance reviews with direct reports
Responsible for implementing procedures to achieve performance goals including, but not limited to, 90% fulfillment on all office operational objectives
Stays abreast of company’s positions on Medicare Advantage, office management, business model, compliance, communication, and technology
Conducts office-level new hire training and onboarding. Including, office management training, adherence to company policies and procedures, and compliance to company technology and communications protocols
Manages all office aspects of new patient process with cross-functional teams, including office touring, patient portal registration, management of new patient paperwork, and coordination of medical referrals from the medical office
Maintains and keeps track of office supplies, manages inventory, and carries out all purchase orders and supply request processing
Coordinates and manages office staff’s scheduling and timesheets for payroll
Implements employee/patient incident reporting procedures as necessary and assists Area Managers with incident management
Manages and resolves patient/caretaker complaints and concerns
Escalates office issues and concerns timely and appropriately as necessary
Determines and justifies needs for systems, equipment, and capital purchases
Monitors use, inventory, maintenance and proper working condition of clinical devices
Assures office readiness for regulatory visits. Addresses and responds to site inspections, audits, and surveys including OSHA, CLIA, and program assessment
Oversees management and training of office’s emergency response processes
Maintains client and employee privacy in accordance with MyCare policy and HIPPA regulations
Maintains a positive atmosphere and working environment. Effectively monitors morale and creates a dynamic patient-centric and servant culture
Supports providers and office staff as needed

Job Qualifications

High School Diploma
Minimum of 2 years administrative or managerial experience in a medical setting
CPR & BLS Certifications/Re-certifications, Certified Medical Assistant
EHR experience required
HEDIS experience ispreferred
Experience with managed care ispreferred
Effective oral and written communication skills
Microsoft Office applications
Ability to handle multiple competing priorities simultaneously
Strong organizational skills
Ability to think independently and demonstrate good problem-solving skills
Ability to work in a team environment and to collaborate with a variety of internal and external contacts in a positive manner
Must have primary care office & Medicare Advantage experience