Co-Op, Airport Customer Service PMO (Summer 2025)

United States, Georgia, Atlanta

Airport Customer Service

04-Nov-2024

Ref #: 26679

How you'll help us Keep Climbing (overview & key responsibilities)

Broad Scope Of Position

Assist with the various Atlanta Airport Customer Service internal consulting activities including gathering and analyzing information, formulating and testing hypotheses, developing and communicating recommendations, developing measurement systems, preparing for implementing performance improvements, and assisting in change management.

Major Duties And Responsibilities

• Provide quantitative and qualitative analysis of various work situations.
• Provide planning and analytical skills to various improvement projects.
• Assist in design and implementation of various business process improvement projects.
• Assist project teams involved in the development of measurement strategies and systems.
• Assist with other research efforts as needed.
  
  

Students must be able to complete 3 alternating rotations in Atlanta, GA in line with one of the below schedules:

Summer 2025 - 1st rotation

Spring 2026 - 2nd rotation

Fall 2026 - 3rd rotation

Benefits and Perks to Help You Keep Climbing

• Travel privileges are available to co-ops and their families.
• Training opportunities are available as needed.
  
  

What You Need To Succeed (minimum Qualifications)

• Undergraduate students in pursuit of a bachelor’s degree in industrial engineering, Business Administration, Analytics, Statistics, Economics, Aviation management, or similar in a 4-year degree program
• Must be available for three (3) alternating semesters
• Work with project teams to define and solve unstructured problems with minimal direction, work on multiple assignments with strict deadlines, maintain confidentiality, and function effectively under pressure.
• Must be a self-starter.
• Assist on projects requiring effective oral and written communication skills, performing analysis with close attention to detail and working with Delta people from all areas and levels.
• Should be able to work well with others on assignments.
• Work experience or course work in process analysis and redesign is desired.
• PC skills should include Microsoft Word, Excel, PowerPoint, and Access or willingness to learn these applications quickly. Experience in PC based project management tools, other database management software, and simulations applications are helpful.
• Embraces diverse people, thinking and styles.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.