Call Center Agent
Salary undisclosed
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Role and Responsibilities
At TePe, we rely on knowledgeable professionals to interact with our valued customers with questions or concerns. We’re looking for a highly skilled call center representative to join our team, managing inbound and outbound calls, and interacting by phone and email with outside parties (dental offices) to solicit product orders, make appointments, collect information, or conduct follow-ups. Answer incoming customer calls to take orders, answer inquiries and questions, handle complaints, troubleshoot problems, and provide information.
The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle various important supportive tasks, providing answers, insights, instructions, and assistance for purchases. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.
At TePe, we rely on knowledgeable professionals to interact with our valued customers with questions or concerns. We’re looking for a highly skilled call center representative to join our team, managing inbound and outbound calls, and interacting by phone and email with outside parties (dental offices) to solicit product orders, make appointments, collect information, or conduct follow-ups. Answer incoming customer calls to take orders, answer inquiries and questions, handle complaints, troubleshoot problems, and provide information.
The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle various important supportive tasks, providing answers, insights, instructions, and assistance for purchases. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.
- Contact businesses (dental offices) by phone or e-mail
- Follow communication scripts and use knowledge of the company’s products, and go off-script when necessary to persuade potential customers to purchase products
- Describe products and services
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Identify opportunities for driving sales and revenue of the company’s existing products, and seize opportunities to upsell when appropriate
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
- take the customer through the sales process
- obtain customer information
- obtain possible customer leads
- maintain customer/potential customer databases
- follow up on initial contacts
- complete records of telephonic interactions, orders, and accounts
- Leverage data and insights gathered by the call center to recommend and influence process improvements
- High school diploma or equivalent
- Proficient in relevant computer applications and call center systems
- Knowledge of sales principles and methods
- Excellent communication and listening skills
- Communication skills
- Persuasiveness
- Problem-solving
- Adaptability
- Tenacious
- Negotiation skills
- High energy level, and ability to work under high pressure
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