People Operations Manager

People Operations Manager

Purpose

Play an integral role in supporting the Global Directors for People Operations and Director of Employee Relations in the strategic direction and operational delivery of policies and procedures, including planning, development, implementation and maintenance of projects, policies and procedures while supporting on compliance and regulatory aspects.

What is in it for you?

• Managing a team of two, this role provides the opportunity for you to drive excellence and oversee the improvement of existing and development of new HR Policies and operational processes and procedures (harmonizing where possible)
• Responsibility for overseeing the delivery of key HR Projects
• Responsible for managing all audit and compliance related tasks (including but not limited to RFPs)
• Responsible for developing and delivering training to key stakeholders as necessary
• Responsible for insuring collaboration and effective communication across the People team and between the team and other key stakeholders

Key Responsibilities

• Provide line management, leadership and development to the team including educating and advising managers and senior leaders on HR-related legal and regulatory matters and ensuring HR programs, practices and policies are aligned
• Work closely with the OGC and other key stakeholders as required
• Oversee and input into the development, maintenance and implementation of best practice HR policies
• Maintain strong working knowledge of employee relations, application of all relevant laws and regulations at the federal state and local level relating to employment to ensure organizational compliance.
• Ensure that employee files and records are properly and securely maintained
• Maintains HR compliance and understanding of regulations, labor laws and best practices to ensure compliance with all applicable federal, state, and local employment laws
• Manage pre-employment checklists and onboarding process including I-9 Administration
• Work with senior stakeholders to analyze the commercial impact and success of all HR policies and processes to adapt and amend as appropriate
• Responsible for ensuring the upkeep, development, training and implementation of the HR Business Continuity Plan
• Responsible for Data Privacy within HR
• Ensure team works closely with client groups to ensure the suite of template documentation, checklists and supporting documentation are current and up to date and compliant with regulatory requirements as necessary
• Responsibility for working with Global Directors to ensure team are kept abreast of changes in employment law and other regulatory developments that affect HR policies and processes.

Key Relationships

• Chief People Officer and Global Directors of People Operations
• Wider HR team including HR Business Partnering teams and Centres of Excellence
• OGC
• Internal and external advisors

Experience and knowledge

• Knowledge of project management methodologies
• Highly organized with strong advisory skills
• In depth knowledge of HR policies and procedures, and excellent understanding of employment law
• Proficiency in HR Management Systems and use of MS office applications, including Outlook, PowerPoint and Excel
• Ability to work well under pressure of changing demands
• Strong interpersonal skills
• Excellent analytical skills with the ability to summarize complex issues to brief staff, colleagues and senior management
• Bachelor’s Degree in HR, Business Administration or related field
• SHRM-CP or PHR Certification is preferred

Skills and competencies

• Strong client service skills and excellent communication skills both verbally and written
• Excellent organizational skills
• Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborate with diverse stakeholders.
• Ability to influence and challenge at all levels where appropriate
• Impeccable judgement and a high level of professional when dealing with confidential and sensitive matters
• Strong commercial and business awareness
• Ability to deal with pressure and manage conflicting priorities
• Collaborative and solution oriented
• Discreet with the utmost integrity
• Enthusiastic, energetic and positive

BCLP is an equal opportunity employer.

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