Communication Trainee

Company Description

Valrhona’s story began in 1922 with passion, commitment, and excellence as its guiding lights. We push back the boundaries of creativity and flavor in selecting and cultivating cocoa, preserving terroirs, and prioritizing sustainable links with partner plantations. Our chocolate expands the aromatic palette, supplying artisans with unique materials to unleash their talent. We pass on flavor and savoir-faire to put our expertise at the service of artisans and the gastronomy world, bringing out the best in chocolate.

Since its founding in 1989, L’Ecole Valrhona’s mission has been to serve and support pastry chefs and artisans, offering customers another valuable resource for inspiration, creativity, techniques and knowledge about chocolate and pastry. Today with four locations around the world, 31 years of teaching expertise, 35 chefs and over 16,000 students taught, L’Ecole Valrhona is proud to share its expertise with the global pastry community.

Role Description

This is a full-time on-site role as a Communication Trainee in New York, NY. The intern will help our school manager handle day-to-day operations and tasks related to L’École Valrhona Brooklyn. The principal missions are outlined below. Please note that missions may change or evolve depending on the season and needs of the department.

Administrative

• Handle class registrations, process customer payments and respond to customer inquiries
• Class preparation (handling class attendance, preparing materials, order lunch & set up the space)
• Keep track of registrations and payments. Follow up with customers as needed
• Track customer feedback and escalate any major issues to management.
• Create reports and work on data analysis relevant to the school’s operations.

Customer Service

• Be the main point of contact for students coming to L’Ecole in Brooklyn.
• Welcome students during class, show them around the space and be available to assist them with any questions or concerns.
• Prepare the space to look nice, clean and welcoming. This includes setting up the lunch table and assisting with clean up after lunch.

Communications

• Create marketing collateral for L’École as needed.
• Come up with suggestions and ideas to improve processes.
• Assist the digital marketing team with creating Newsletters to promote classes.
• Be flexible to assist other departments with projects as needed, such as social media or events.

Qualifications

• Proficient in Microsoft Office
• Knowledge of salesforce and canva are a plus, but not required.
• Minimum B2/C1 level of English.
• Knowledge of Spanish a plus.
• Interest in working in a dynamic, international office environment.
• Strong organizational skills.
• Ability to multi-task and management multiple projects and deadlines at once.
• Analytical and problem-solving skills.
• Ability to work independently and part of a team.
• Detail-oriented with a high level of accuracy.
• Adaptable and able to work in a fast-paced environment.
• Self-motivated and proactive.
• Strong work ethic and commitment to excellence.