Customer Renewals Representative (Revenue Negotiation)
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Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.
The Revenue Negotiation Team is responsible for working with customers to respond to contract inquiries outside of a renewal (including requests to adjust or terminate their contractual obligations) in order to achieve the highest possible retention rates. The RNT representatives are tasked with mitigating churn outside of the renewal cycle and upholding UKG’s contractual rights, while also partnering with internal teams (sales, ERMs) to understand and promote the long-term health of the customer relationship. The ideal candidate will possess excellent negotiation skills, a deep understanding of contract terms and conditions, and the ability to balance customer satisfaction and UKG’s best interests.
Responsibilities
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster and its supplement.
View the Pay Transparency Nondiscrimination Provision
UKG participates in E-Verify. View the E-Verify posters here .
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected] .
The pay range for this position is $48,900 to $70,300, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.
The Revenue Negotiation Team is responsible for working with customers to respond to contract inquiries outside of a renewal (including requests to adjust or terminate their contractual obligations) in order to achieve the highest possible retention rates. The RNT representatives are tasked with mitigating churn outside of the renewal cycle and upholding UKG’s contractual rights, while also partnering with internal teams (sales, ERMs) to understand and promote the long-term health of the customer relationship. The ideal candidate will possess excellent negotiation skills, a deep understanding of contract terms and conditions, and the ability to balance customer satisfaction and UKG’s best interests.
Responsibilities
- Lead negotiations with customers seeking early termination of contracts (full or partial), ensuring a fair and mutually beneficial agreement for both parties
- Thoroughly analyze contract terms, conditions, and legal implications to assess the legitimacy of termination requests
- Effectively communicate with customers and internal stakeholders to understand the business cases behind termination requests, and present mitigation proposals or alternative solutions
- Maintain complete and accurate records of all termination negotiations, including correspondence, agreements, amendments to contract terms, as well as churn forecasts and actuals
- Build and maintain positive relationships with internal stakeholders and customers
- Bachelor’s degree or equivalent preferred
- Proven experience in contract negotiation, preferably in a role involving termination requests
- Strong understanding of legal and contractual terms and conditions
- Excellent communication and interpersonal skills
- Detail-oriented with strong organizational and documentation skills
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster and its supplement.
View the Pay Transparency Nondiscrimination Provision
UKG participates in E-Verify. View the E-Verify posters here .
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected] .
The pay range for this position is $48,900 to $70,300, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers
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