IT Trainer/Content Developer

Job Responsibilities:

• Adheres to the priorities, procedures, objectives, and guidance of their GDOT Team Leader and IT management.
• Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks.
• Learns and maintains knowledge of GDOT IT applications to a level sufficient to effectively teach and guide learners in its use and operation.
  Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.
• Ensures training environments and data are ready prior to training classes.
• Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.
• Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.
• Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.
• Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.
• Provides an engaging, interactive, and positive learning experience to learners.
• Maintains professionalism and order within the classroom to complete course objectives.
• Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys.
• Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.
• Ensures travel expenses, taxes, and forms are correct on billing statements, etc.
• Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures.
• Reviews and updates training materials and documentation.
• Produces effective training content suitable to course audience. Publishes course materials as needed.
• Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation.
  
  

Job Requirements:

• Microsoft Office and Office 365 applications 5 years
• BA/BS in in communications, teaching, IT or similar field; or Associate Degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experience
• 4 years experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support.
• Excellent verbal and written English language communication, presentation, and teaching skill
• Work experience in developing role-based end user training content for IT applications/systems
• 2 years Experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts/video scripts
• 2 years experience in Adobe Captivate
• Articulate 360/Storyline desired
• Work experience with maintaining training records within an LMS
• Oracle LMS/Workday LMS - Nice to have
  
  
  

Additional Details

Workplace Setting: Onsite

Job Type: Contract

Seniority Level: Mid Senior Level

Job Function: Information Technology

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