Customer Experience Specialist
Salary undisclosed
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We are seeking a Customer Experience Specialist to join our dynamic team. The ideal candidate will be responsible for ensuring a positive customer experience through effective communication, problem-solving, and relationship-building. This role will play a key part in enhancing customer satisfaction and loyalty.
Responsibilities
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer issues and complaints with empathy and efficiency
- Proactively engage with customers to gather feedback and identify areas for improvement
- Collaborate with cross-functional teams to address customer needs and deliver solutions
- Maintain accurate records of customer interactions and transactions
- Bachelor's degree in Business Administration, Marketing, or related field
- 2+ years of experience in customer service or related role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work effectively in a fast-paced environment
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