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Customer Experience Specialist

  • Full Time, onsite
  • Eau Claire Cooperative Health Center
  • California, United States of America
Salary undisclosed

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We are seeking a Customer Experience Specialist to join our dynamic team. The ideal candidate will be responsible for ensuring a positive customer experience through effective communication, problem-solving, and relationship-building. This role will play a key part in enhancing customer satisfaction and loyalty.

Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Resolve customer issues and complaints with empathy and efficiency
  • Proactively engage with customers to gather feedback and identify areas for improvement
  • Collaborate with cross-functional teams to address customer needs and deliver solutions
  • Maintain accurate records of customer interactions and transactions

Qualifications

  • Bachelor's degree in Business Administration, Marketing, or related field
  • 2+ years of experience in customer service or related role
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Ability to work effectively in a fast-paced environment

If you are passionate about delivering exceptional customer experiences and are looking to grow in a challenging and rewarding role, we encourage you to apply for the Customer Experience Specialist position.