Product Manager

Why We're Here:

• Industrial facilities around the world are facing unprecedented energy challenges around rising energy costs and carbon reduction goals. We help our customers measure and improve their carbon footprint, energy spend, and profitability in terms of their production. We call this Energy Intensity, and we do it with a "production first" mindset for maximum impact. That's why at Ndustrial our mission is "to accelerate the optimization of Energy Intensity in industrial facilities." We live out this mission every day from our software development teams to our go-to-market teams.

• Our Nsight Energy Intensity Platform is a market-leading SaaS platform which integrates IoT devices and control systems in the field with cloud-based systems. Nsight brings together all of this data to accelerate the energy transition for our industrial customers.

More About Us:

• We live our values everyday: Teamwork, Customer First, Quality, and Curiosity
• Our founders merged their experiences across Silicon Valley innovation, industrial engineering, and computer science to build a real-time industrial intelligence platform. We started as a team of three and have grown to more than 40 employees based in Raleigh and around the country.
• A Series B company supported by world class investors including ABB, Clean Energy Ventures, ENGIE New Ventures, GS Energy and more.
• Our customers span the globe with hundreds of industrial facilities that are highly energy intensive like cold storage warehouses, recycling facilities, and manufacturing sites.
• We exist to make the world a better place. We work every day to root out waste in the industrial sector. We are also dedicated to being a place where people can grow, have fun, feel part of a great community, and give back.

• As a member of the Pledge 1% community, we donate 1% of employee time to charitable causes like building energy-efficient homes together with Habitat for Humanity. As a Green Places partner, we also track and offset our carbon emissions using high-quality, third-party verified offsets. Come grow with us!

About the Role

Ndustrial is seeking an experienced Product Manager with a strong passion for delivering exceptional customer-first energy efficiency and energy utilization related products. In this role, you will have the exciting opportunity to work closely with our dynamic product team to manage and enhance our innovative Nsight Energy Intensity Platform

As a Product Manager at Ndustrial, your responsibilities will include understanding market challenges, planning product roadmaps, defining product requirements, and working with diverse cross-functional teams such as software developers, UI/UX, marketing, and customer support to ensure our solutions not only meet but exceed customer expectations. Your insights will be vital in shaping the future direction of our product, as you create value and drive satisfaction for our customers as they tackle their biggest energy challenges.

Responsibilities:

• Gain a thorough understanding of customer experiences, identify and plan product improvements, and develop innovative ideas that increase market share, improve customer satisfaction, and drive growth.
• Conduct market research and interview users to identify customer needs and industry trends
• Write clear product requirements and acceptance criteria to guide the development and QA process
• Manage the product throughout its lifecycle from concept to implementation, QA, release, support to end-of-life
• Collaborate with engineering, design, and marketing teams to deliver high-quality products
• Facilitate customer feedback sessions to refine product features and roadmap
• Develop partnerships with 3rd party vendors that are sources of data for our platform
• Analyze product performance metrics to drive continuous improvement
• Contribute to creating a strong product narrative that resonates with customers and stakeholders
• Support the go to market team with product strategy, positioning, and messaging
• Create training materials and delivering training to go to market teams and end users
• Promote a culture of collaboration and openness within the product team
• Actively participate in troubleshooting, testing, and problem-solving during development, release, and support of the product
• Leverage user insights to enhance product usability and customer satisfaction

Requirements

• 3+ years experience Product Management experience in a startup SaaS environment with at least 1 year specifically working with Energy utilization products
• Proven track record of managing all aspects of a successful SaaS product throughout its lifecycle
• Experience working with agile software development teams that continuously deploy (CI/CD) new features
• Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
• MS/BS degree in Computer Science, Engineering, Science or equivalent preferred
• Understanding of energy solutions including metering, energy efficiency, GHG reporting, distributed energy resources
• Experience working with utility invoices, rate structures, tariffs, demand response and/or energy markets
• Experience working with IoT and time series data
• Ability to embrace and exemplify Ndustrial s core values: Customer First, Curiosity, Quality, Teamwork

At Ndustrial, we foster an inclusive and diverse workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives and talent. We believe that talent comes in all shapes, sizes, and experiences. We recognize that you may not check every box on the job description, and that's okay! We encourage candidates who may feel underqualified to apply anyway.

Benefits

• Open PTO Policy
• Outstanding Benefits: Medical, Dental and Vision, STD, LTD, Life, AD&D insurance employee premiums fully covered!
• Annual Professional Development stipend
• 1% Pledge Program - we donate 1% of employees' time through community outreach and volunteer activities for a total of 21 hours annually
• Commuter benefit
• 401K
• Team outings, catered weekly lunches, celebrations!
• Hybrid work environment
• New, modern, gorgeous office conveniently located on S Harrington St. in downtown Raleigh
• Inclusive, communicative, innovative, and fun environment
• Dog-friendly office