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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

IT Support Specialist - Connectivity Support (Remote Central USA)

Salary undisclosed

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Dice
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Job Description

Job Description

Job Title: IT Support Specialist - Connectivity Support
Location: Primarily Remote Some travel to sites as needed Must be local to Detroit, MI or Indianapolis, IN
Period: 09/09/2024 to 04/26/2025 potential for extension
Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half)
Rate: $35 $40/hr
Contract Type: W2 only


Scope of Services:

The IT Support Specialist - Connectivity Support position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings. Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to perform preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required.


Role, Responsibilities, and Deliverables:

  • Monitor e-mail, web and phone intake channels to respond to customer inquiries
  • Answer product related questions including implementation and troubleshooting
  • Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system
  • Identify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required


Education & Experience:

  • Associates degree in IT-related fields
  • Minimum of 3 years of experience
  • Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files
  • Competent in cloud network and server utilization practices
  • Proficient in cybersecurity practices
  • Familiar with common firewall resolution practices
  • Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration
  • Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure
  • Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical
  • Ability to leverage and/or engage others to accomplish tasks and projects
  • Multitasks, prioritizes and meets deadlines in a timely manner
  • General understanding of sales, customer service and consulting functions
  • Strong organizational and follow up skills
  • Excellent verbal and written communication skills and attention to detail
  • Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner
  • Familiarity with Salesforce CRM
  • Previous experience in medical facilities, with customer facing support
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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