Help Desk Systems Analyst

Job Details

Title: Systems Analyst

Location: Los Angeles, CA Onsite

Responsibilities:

• Creating and managing End-User support tickets using BMC Track-It.
• First-level ticket resolution and second-level ticket escalation when needed.
• Working knowledge of computer hardware and software.
• Experience installing computer hardware and software.
• Supporting Board meetings as well as Executive Director meetings.
• Perform IT related duties with POLA customers and IT staff.
• Inventory management including salvage.
• Other related End-User support tasks.

Requirements

• Two to five years of working experience in roles such as Help Desk Systems Analyst or IT Support Specialist.
• Experience and proficiency in the use and support of MS Office 365 applications, Windows 10 and Windows 11 OS, job scheduling software, and other tools for remote
• support such as Microsoft Remote Desktop, Configuration Manager Remote Control, and Dameware.
• Knowledge and working experience with computer imaging solutions.
• Experience in using Help Desk Ticketing systems such as BMC Track-IT or ServiceNow.
• Familiarity with Windows Active Directory.
• Strong organizational and analytical skills including problem ownership and root-cause analysis.
• Excellent customer service and verbal communication skills.
• Ability to work well in a fast-paced team-oriented environment.

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