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Technical Support Specialist

Salary undisclosed

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Job Description

Job Description

Job description

About Volta Power Systems

VPS makes advanced energy systems, with the use of lithium-ion technology, for specialty markets: RV, Marine, Industrial Trucks. We work with Automotive-grade materials, but are quicker to launch and smaller in size than traditional Automotive companies. We are looking for someone who wants to make a large impact within a growing company. Apply today!

Responsibility

This position is responsible for technical phone support. This will involve conversations with with OEMs, dealerships, and end-user customers for their service and support needs.

Typical Duties

1. Telephone / Email: Monitors and answers incoming phone calls and emails during standard working hours. Coordinates with other team members to ensure calls are monitored over the lunch hour. If a call is missed, returns the call as soon as possible.

2. Field Service Ticket Management: Obtains and documents detailed information about each failure in the online ticketing system.

3. Remote Diagnosis: Once trained, may work with OEMs, dealerships, technicians, and end-users to evaluate and diagnose Volta systems, components, and applications remotely. Uses appropriate decision trees to ensure diagnosis follows Volta standards.

4. Return Merchandise Authorization (RMA): Initiates an RMA for any nonconforming material found during diagnosis. Collaborates with the Warranty Administration and Quality Departments to appropriately document the RMA in the Ticket Management System.

Perks of the Role

If you join the Volta team, you ll work with kind and knowledgeable team members. Our business is doubling in size year over year, so you can expect career advancement opportunities, new challenges, and an opportunity to make an impact. We have several employee engagement events throughout the year, we volunteer in the community as a team, and we love to celebrate the big wins.

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental Pay:

  • Bonus pay

Experience:

  • Customer service: 3 years (Preferred)

Willingness to travel:

  • 25% (Preferred)

Work Location: In person

Company Description
Volta provides exclusive access to safe, powerful and simple energy solutions built with the latest in automotive-grade li-ion technology. RV and work-truck OEMs trust Volta to deliver advanced power systems that meet environmental goals, drive profitability and enhance end-user experiences like no other system can.

Through our unique approach and access to the same li-ion technology used by leading automakers, Volta empowers our customers with custom solutions that don t compromise on noise, emissions, cost or safety.

Company Description

Volta provides exclusive access to safe, powerful and simple energy solutions built with the latest in automotive-grade li-ion technology. RV and work-truck OEMs trust Volta to deliver advanced power systems that meet environmental goals, drive profitability and enhance end-user experiences like no other system can.\r\n\r\nThrough our unique approach and access to the same li-ion technology used by leading automakers, Volta empowers our customers with custom solutions that don t compromise on noise, emissions, cost or safety.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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