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Help Desk Computer Operator / Data Entry Operator / IT Support Specialist

Salary undisclosed

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Title: Computer Operator

Location: Los Angeles, CA Onsite

Responsibilities:

  • Answer Help Desk calls and provide excellent customer service to computer users.
  • Assess first-level problem determination and provide resolution.
  • Assign work order tickets to the appropriate second-level support.
  • Perform systems administrator functions, including creating user accounts, granting appropriate access and monitoring systems scheduled jobs.
  • Troubleshooting system operations and monitoring disaster recovery backup system as well as schedules.
  • Inputting and retrieving data.
  • Assist with processing IT equipment salvage.
  • Perform related duties with internal customers and Information Technology staff.

Requirements

  • Two to five years of working experience in roles such as Help Desk Computer Operator, Data Entry Operator or IT Support Specialist.
  • Experience and proficiency in the use and support of MS Office applications, Windows OS, job scheduling software and other tools for remote support such as Microsoft Remote Desktop, Dameware, and Configuration Manager Remote Control.
  • Experience in using Help Desk ticketing systems such as Track-IT or ServiceNow.
  • Strong organizational and analytical skills including problem ownership and root-cause analysis.
  • Excellent customer service and verbal communication skills.
  • Ability to work well in a fast-paced team-oriented environment.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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