Help Desk Analyst

Job Summary:
LHH Recruitment Solutions is seeking an experienced IT Support Specialist for a contract-to-hire role with our client in the media industry. This person would join their technical support team and work out of their office near Downtown Las Vegas. This role involves providing on-demand, quality technical troubleshooting and support services for various internal business units, both locally and remotely, in a dynamic call center environment. The successful candidate will demonstrate strong problem-solving skills, customer service excellence, and the ability to thrive in a team-oriented setting while handling a range of technical issues related to hardware, software, and network connectivity.

Key Responsibilities:

• Deliver technical troubleshooting and support for computer hardware, software, and network connectivity to internal teams both locally and remote.

• Provide first-call resolution for resolvable issues, escalating complex cases as needed according to established protocols.

• Work effectively within a team to deliver consistent, high-quality support.

• Use proven troubleshooting techniques to address issues related to network topologies, general software applications, hardware functionality, and network connectivity.

• Provide timely feedback to team members and management, contributing to continuous improvement of support services.

Qualifications:

• Education: High school diploma required; college degree in information technology or related field preferred.

• Experience: Minimum 1-2 years in technical support, customer service, or a call center environment.

• Strong technical troubleshooting skills, with proficiency in Microsoft operating systems and Office applications.

• Knowledge of Macintosh operating systems and specialized graphics and publishing applications preferred.

• Familiarity with the newspaper publishing industry is a plus.

• Certifications: A+ certification preferred; Macintosh Apple Certified Help Desk Specialist (ACHDS) certification is also preferred.

• Strong customer service skills with the ability to work effectively and independently in a variety of situations.

• Ability to multitask and work in a fast-paced environment with minimal supervision.

• Flexibility to work varying shifts as needed.

This is an excellent opportunity for someone with a passion for technology and customer service to make an impact within a leading media organization.

Employment Type: Contract

Workplace Type: Hybrid

Duration: Contract-to-hire

Compensation: $18-21/hr

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

**Please no C2C applicants*

Pay Details: $18.00 to $21.00 per hour

Search managed by: Scott McKeen

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance