Service Desk Specialist
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Job Description
Insight Global is looking for Service Desk Specialists in the Louisville, KY area! Below is more information of what we are looking for in candidates and what to expect on a day to day in the role:
MUST HAVES:
- 1-2 years of experience in Service Desk, Help Desk, or Technical Support role
- Complete shift flexibility (operating hours 9am-4am EST: shift can fall anywhere within 1st/2nd/3rd shift, weekends included)
- Experience with software & hardware support
- Ability to build rapport with end-users/ exceptional phone communication skills.
PLUSSES:
- Experience within Linux or Ubuntu
- Experience using a ticketing system
- Basic coding
Day to Day responsibilities:
An employer is seeking a Service Desk Specialist to support their restaurant technical and personal operations. This role will be responsible for handling level 1 inbound calls/chats and accurately logging interactions within the company s incident management system. The ideal candidate will have exceptional time management skills and be able to optimize the amount of time they spend on each issue and their plans for escalation. They will also be conducting appropriate diagnosis/troubleshooting to resolve known conditions. After their three-week training period, they will be responsible for understanding the company s propriety software and resolving or escalating tickets to proper channels. The candidate will be expected to provide an excellent customer-facing attitude for all issues within related food industry. The reason for this opening is due to prior employees moving up into a tier 2/3 help desk team within the organization as full-time employees, so the possibility of upward growth within the company is strong.
***Compensation: 15-20/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.