IT Support Engineer

• Must have 3 or more years of experience as a Tier 2/3 Engineer
• Proficiency in Azure 365 and Windows Server management
• Experience with cloud infrastructure and server troubleshooting
• Experience in networking concepts and DNS configuration
• Experience with high-end issue resolution in server, network, and cloud environments
• Strong written and verbal communication skills
• Preferred certifications: Microsoft, CompTIA, Cisco

• Ensure stable operation of both local and cloud-based network systems
• Proficiency in configuring and maintaining servers, security solutions, routers, and switches
• Experience in designing network infrastructure and performing capacity planning
• Develop and enforce policies for network resource management and disaster recovery
• Troubleshoot and resolve complex server, networking, and cloud-related issues
• Mentor junior engineers and assist in team leadership activities
• Participate in on-call rotation and handle customer service escalations

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting-edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.

Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

For more information about Resourcesoft and our services, please visit our website.

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