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  4. Click Websites.
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  1. Go to Settings.
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  4. Click JavaScript.
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Jobs or company...
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Level 2 IT Support Senior Technician (Small MSP)

Salary undisclosed

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Dice
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Job Description

Job Description

Bezalu/Talk IT Pro is a small but growing managed service provider based in Farmington Hills Michigan. We are currently looking to add an experienced tech to our team to assist with escalations and on-boarding, but also help share knowledge with other team members to help them get to their next level.

Roles & Responsibilities:

  • Support & Manage Microsoft 365 Admin Center for several clients and assist in ensuring best practices.
  • Assist Level 1 technicians in all major aspects of MS365 Admin Portals, Exchange & Azure AD
  • Remote support for business clients with their computer issues as well as any VoIP phone issues or change requests for our hosted phone service.
  • Organize onboarding for new clients and migrate existing services from previous MSP.
  • Plan & Deploy new business networks utilizing Windows Server AD/Azure.
  • Learn & Train on software apps we offer as part of our service & security stack.
  • Schedule client-site service calls if required and log and document all work done.
  • Make emergency client-site service calls if required.
  • Create group policies for updates/patches/applications deployments.
  • Manage user accounts, permissions, and access controls for various systems.
  • Monitor and suggests process improvements for all tasks.
  • Work after hours/weekends is rare but occasionally required.

Qualifications:

Required

  • MTA: Microsoft Networking Fundamentals, Mobility and Device Fundamentals, etc.
  • Microsoft AZ-900, or MS-102 or higher (or willing to obtain certificate before starting)
  • Experience in basic networking (VPN, VLANs, NAT, Routing).
  • Azure AD Admin Experience
  • Previous experience in MS365 admin portal & Windows Server Domain Integrations.
  • 2+ Years experience in an I.T. related field.
  • Experience working with ConnectWise or a similar ticketing System.
  • Strong troubleshooting skills.
  • Ability to work well in a high-paced environment.

Not required but preferred

  • ITIL (Information Technology Infrastructure Library) Foundations v3+ preferred
  • Cisco Certified Network Administrator (CCNA)
  • Experience with virtualization platforms such as VMware and/or Hyper-V.
  • CompTIA A+, N+, Security+, Server+, etc.
Company Description
Bezalu/Talk IT Pro is a small but growing managed service provider based in Farmington Hills Michigan. We service small to medium sized businesses with their I.T. needs.

Company Description

Bezalu/Talk IT Pro is a small but growing managed service provider based in Farmington Hills Michigan. We service small to medium sized businesses with their I.T. needs.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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