Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...
A

Technical Writer with Network Operations

Salary undisclosed

Apply on

Dice
Original
Simplified

Job Description

Job Description

Hybrid Onsite at Pensacola, FL (2 days per week) for few weeks

The Network Operations team provides 24/7/365 monitoring of Enterprise systems to ensure continuous availability. Network Operations proactively monitors alerts and escalates alerting incidents and engages support teams and/or third-party vendors as appropriate. Additionally, the Network Operations team supports equipment for branch office and ATM connectivity.

The Technical Writer will support the team by providing various forms of documentation via the creation of standardized response procedures.

The Technical Writer will create other forms of documentation as needed. Such documentation will include electronic tutorials, user manuals, and Help documents to support our operators and service partners.

Responsibilities

Create and manage response procedures for operators to refer to when escalating high-priority alerts that affect service partners and valued credit union members

Research, gather, and synthesize data to present conclusions and recommendations to team members, service partners, and management

Interview engineers and/or subject matter experts to obtain workflow, processes, or other technical information

Design, develop, and implement technical documents, including electronic training, user manuals, tutorials, and knowledge checks

Provide timely responses and outcomes to operator inquiries posted in IM

Respond to email in a timely manner; keep customers accurately informed and maintain detailed work notes

Work collaboratively with support teams and management to implement process improvements

Provide a Quality Assurance function for the team by reviewing work of others to ensure consistency, accuracy, and timeliness of service

Lead small projects; serve as team spokesperson in project meetings

Perform other duties as assigned

Qualifications (Required)

Excellent written communication skills with a keen eye for detail

Experience in developing technical documentation

Fluency with industry-standard technical summary and reporting techniques

Proven ability to quickly learn and understand complex subject matter

Advanced skill presenting information, findings, conclusions, and alternatives clearly and concisely

Experience managing multiple priorities independently and/or in a team environment to achieve goals

Advanced time-management and problem-solving skills; ability to complete administrative responsibilities accurately and on time

Possess a can-do attitude for providing excellent customer service, with a mindset that demonstrates patience and persistence

Expert proficiency with MS Office Suite

Experience creating/editing presentations using software or other types of material/media

Advanced skill working with all levels of peers, stakeholders, and management

Qualifications (Desired)

Experience maintaining SharePoint applications/pages

Experience using OneNote

Familiarity with ServiceNow

Experience using SnagIt, Articulate 360, or similar instructional design tools

Knowledge of products, services, processes, and procedures

Bachelor s Degree in English, Information Systems, Engineering, related technical field, or equivalent work experience

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job
Similar Jobs