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  1. Go to Settings.
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Jobs or company...
C

Technical Support - Associate Senior

  • Full Time, onsite
  • Care Dynamics, LLC
  • On Site Hybrid, United States of America
Salary undisclosed

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Dice
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Job Description

Job Description

Technical Support - Associate Senior

Are you a problem-solver who enjoys making an impact? This role could be your next career move!

About the Job

Were looking for a talented Tier 1 Technical Support Specialist to join a dynamic team supporting a U.S. Government program in Pensacola, FL. This role is essential for ensuring smooth operations in a network environment designed to safeguard against emerging cyber threats. Youll perform a variety of technical tasks, with a hybrid work schedule, supporting both on-site and remote teams.

Whats in it for you?

  • Competitive Pay: $20.00/hr plus an additional reward of $1.50/hr.
  • Hybrid Work Flexibility: Enjoy a balance between office and remote work.
  • Unique Exposure: Collaborate on critical, mission-driven projects within a high-security environment.
  • Skill Advancement: Work with cutting-edge technologies, including M365, VMware, Red Hat, and more.
  • Full-Time Stability: 40 hours a week with a predictable Monday to Friday schedule.

What Youll Be Doing:

  • Provide Tier I and Tier II technical support, troubleshooting issues, and escalating complex problems as necessary.
  • Monitor and report on system health, analyzing data to ensure operational efficiency.
  • Conduct remote software installations and manage user account setups, password resets, and drive access permissions.
  • Use engineering manuals and documentation to execute tasks with precision.
  • Collaborate with team members, leveraging various platforms to ensure all technical issues are effectively resolved and reported.

Requirements:

  • Security Clearance: U.S. Citizenship and an active Top Secret clearance with SCI eligibility.
  • Experience: 4+ years of relevant technical support experience.
  • Technical Skills: Proficiency in M365, Call Distribution Systems, VMware, Red Hat, and Windows (10, 11).
  • Problem-Solving: Experience documenting solutions and handling technical assistance tasks.
  • Shift Work: Willingness to work a designated shift schedule.

Does this sound like something you want to be part of?

Come join our team and help support essential national programs with your technical expertise!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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