Data center technician/Break-fix technician
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Job Title: Data center technician/Break-fix technician
Location: Dallas, TX
computer system and LAN/WAN services to mission critical, multi-vendor, multi-site applications in the Financial, Telecommunications and Research and Development markets. Maintech's broad spectrum of IT design, procurement, project management and maintenance services, includes 24/7 managed network and systems support.
We are looking for 5 self-motivated, dedicated individuals who are ready to put their technical skills to work in a fast-paced, customer focused environment. Utilizing their technical knowledge, they will have the responsibility of responding to customer calls in a timely and efficient manner to troubleshoot, analyze and diagnose servers in a critical environment. They will provide problem resolution or refer more complex issues to a Sr. Support Engineer. Maintenance of inventory and documentation of activity will demonstrate strong organizational skills. Must be available and on-call 24x7x365.
Responsibilities
- Analyzes, diagnoses, and troubleshoots hardware/server issues with focus on responsiveness; provides issue resolution
- Maintains inventory and documentation of activity
- Creates own service tickets, updates, and closes
- Communicates before and after repair work windows via ticket and email to client
- Break/Fix
Qualifications
- experience working on HPE, DELL, Oracle (SUN), or Lenovo Servers
- Strong problem solving and self-management skills with attention to detail
- Ability to prioritize tasks and effectively communicate verbally and in writing
- 5+ years experience servicing hardware as specified or utilized in customer environment
- Familiarity with ticket-tracking software (ServiceNow preferred)