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Technical Support (LED display technology)

  • Full Time, onsite
  • Real Soft, Inc / Diversity Direct
  • On Site, United States of America
Salary undisclosed

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Job Title: Technical Support (LED display technology)

Location: Mason, OH (On-Site)

Contract: 6 months (Temp to Perm)

Employment Type: W2 Hourly

JOB DESCRIPTION

Responsibilities:

  • Support digital technologies in use by brands
  • Collaborates with L1-L3 Digital Support teams to ensure tickets are being worked and documented to completion
  • Independently identify, diagnose, and resolve technical problems with minimal supervision
  • Process documentation
  • Handle escalations effectively, providing excellent customer service
  • Manage multiple tasks simultaneously, ensuring timely resolution of all issues
  • Report generation

Requirements:

  • Microsoft Office
  • Basic knowledge of the following:
    • Samsung display technologies and content management software
    • LED display technology
    • Programming skills to automate and streamline support processes
    • Computer networking
  • Proficient in Windows OS and remote-control software
  • Self-starter and strong organizational skills
  • Familiarity with the following technologies is a plus:
    • Magic Info
    • Meraki
    • Airwatch
    • HelpDesk Advanced

Additional Job Details:

  • This role is perfect for a self-driven individual with a passion for technology and a knack for problem-solving. This is an onsite position only located in Mason, OH.
  • Potential Temp to Hire, not able to sponsor visas.
  • Specific Skills Needed: Top 3-5 mandatory and/or minimum requirements - basic computer networking troubleshooting, Microsoft Office, manage multiple tasks simultaneously, process documentation
  • Top 3-5 desirable attributes/qualifications? mobile device management, familiar with Samsung digital hardware, Magic Info, light programming skills Required levels/ Years of Experience education Flexible
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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