Mid-Level Application Support Engineer
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Job Title: Mid-Level Application Support Engineer Primary Location: Canada (Ontario or British Columbia) Position Type: Right to Hire
Elevate Your Career with a Remote Opportunity in Data and Operations!
Are you a tech enthusiast passionate about Data and Ops? Do you excel in SQL and thrive in dynamic, innovative environments? If you're passively exploring new horizons, this could be the game-changing opportunity you've been waiting for!
About TalentFish
At TalentFish, we're not just a staffing firm we're your career champions. We specialize in connecting exceptional talent with companies that are shaping the future of technology. We're currently seeking an Application Support Engineer for a fully remote, full-time position based in Canada (Ontario or British Columbia).
Why Join This Opportunity?
- Remote Flexibility: Work from anywhere in Ontario or British Columbia.
- Innovative Projects: Dive deep into our API-driven global promotions platform.
- Collaborative Environment: Be part of a team committed to excellence and innovation.
- Career Growth: Unlock opportunities for professional development in a thriving industry.
Your Role
As an Application Support Engineer, you'll be the backbone of our promotions platform, ensuring the highest quality, accuracy, and availability of our high-visibility games. You'll collaborate with internal teams, external vendors, and clients to troubleshoot and support technical initiatives.
Key Responsibilities
- Advanced Application Support: Address and resolve issues promptly to maintain optimal system performance.
- Collaborative Troubleshooting: Work with the development team to diagnose and fix application-related issues.
- Platform Expertise: Gain deep knowledge of our platform to interface confidently with technical teams for integrations and troubleshooting.
- System Monitoring: Conduct regular health checks to proactively identify and resolve potential issues.
- Incident Response: Participate in swift resolution of anomalies in internal platforms and client environments.
- Documentation: Develop and maintain support materials, including troubleshooting guides and system configurations.
- Deployment Assistance: Help deploy new releases and updates smoothly with minimal service disruption.
- On-Call Support: Participate in rotations to provide 24/7 assistance as needed.
- Process Improvement: Enhance support processes and tools using feedback and data.
- Cloud Configuration: Manage cloud environments using automated scripts for optimal performance and reliability.
What You Bring to the Table
Required Skills and Experience:
- SQL Proficiency: Strong ability to execute standard SQL commands from the command line for ad-hoc support.
- Experience: 2+ years as a DevOps Engineer, Application Support Specialist, Software Engineer, or similar role.
- Linux Mastery: Comfortable working with Linux from the command line.
- Scripting Skills: Proficient in Python, Ruby, bash/zsh, or other system scripting languages.
- API Knowledge: Understanding of HTTP & REST APIs; skilled in tools like curl or Postman.
- Cloud Savvy: Good working knowledge of cloud computing concepts and AWS services.
- Monitoring Tools: Experience with Grafana and Prometheus for dashboard setup and data interpretation.
- Logging Systems: Proficient with centralized logging systems like Graylog or Loki; adept at writing complex queries.
- Security Practices: Solid understanding of security and encryption protocols.
- Infrastructure as Code: Ability to read and write IaC using Terraform.
- Debugging Tools: Experience with proxy, debugging, and profiling tools.
- XML/XSD Proficiency: Skilled in reading and writing XML/XSD.
- Version Control: Comfortable using GIT.
- Analytical Skills: Excellent problem-solving abilities to tackle complex technical issues.
- Communication: Strong interpersonal skills to work effectively with diverse stakeholders.
- Team Player: Proactive, detail-oriented, and collaborative mindset.
Desired Skills:
- Performance Tuning: Experience with system profiling and performance optimization.
- Athena Expertise: Ability to perform ad-hoc support queries against data in S3 buckets using Athena.
- JVM Knowledge: Understanding of JVM memory management and garbage collection tuning.
- Programming Skills: Experience with Java and/or NoSQL databases.
- AWS Services: Familiarity with Elasticache, DynamoDB, API Gateway, Lambda, CloudWatch, CloudFront, Cognito.
- Load Testing: Experience with load testing high-performance distributed systems.
Ready to Make a Move?
If you're intrigued and want to explore this exciting opportunity further, let's connect! Join TalentFish and be part of a network that propels careers to new heights.
Apply Now and Transform Your Future with Us!