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12+ Years Only ServiceNow Architect (CTA and/or ServiceNow CSM) //

  • Full Time, onsite
  • Advent Global Solutions, Inc.
  • Hybrid, United States of America
Salary undisclosed

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Role: ServiceNow Architect (CTA and/or ServiceNow CSM)

Location : Richmond VA

Duration: Long term Contract

Must Have Technical/Functional Skills:

  • ServiceNow Certified Technical Architect (CTA) and/or ServiceNow CSM (Customer Service Management) experience
  • Integrations

Experience Required:

  • Experience on Customer Service Management (CSM) OR ServiceNow Certified Technical Architect
  • Service Portal, CSM, Next UI Framework, Integration Hub
  • Experience on Flow Designer, UI Builder, Virtual Agent, Service Catalog / Record Producer, Flow Designer
  • Experience on designing best fit solutions using ServiceNow capabilities.
  • Experience in designing Integration architecture with ServiceNow.
  • Experience in leveraging ServiceNow best practices in designing solutions.
  • Good to have experience on ServiceNow Sourcing & Procurement, HRSD, CMDB, Hardware, Software Asset Management, Discovery, Service Mapping and event Management.
  • Knowledge of ITIL processes

Roles & Responsibilities:

  • Architect & design ServiceNow implementation
  • Requirement gathering, provided solution for end to solution through ServiceNow applications.
  • Helping development team to prepare design document, Development, Testing, Implementation
  • To work with the process owner to define the roadmap for any given product and translate this into user stories
  • Manage technical delivery including required documentation of cost-effective ServiceNow solutions, ability to create and Modify Workflows.
  • Provide technical direction for the development, design, and systems integration for client engagement from definition phase through implementation.

Generic Managerial Skills:

  • Create and execute development plans as appropriate to meet changing needs and requirements.
  • Good Communication and presentation skills, Client handling
  • Thought leadership Steer the team towards success by creating a trust environment.
  • Good at creating required information for Reporting and Dashboards

Education:

  • Bachelor's degree or equivalent combination of education and experience

Key words to search in resume:

  • ServiceNow Customer Service Management
  • ServiceNow Certified Technical Architect
  • ServiceNow CSM
  • CTA
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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