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ServiceNow Business Analyst

Salary undisclosed

Apply on

Dice
Original
Simplified

Job Description

Job Description
Assignment: RQ00099 - ServiceNow Business Analyst - Senior
Requisition: RQ00099
Job Title: ServiceNow Business Analyst
Client: Metrolinx
Start Date: 2024-11-25
End Date: 2025-04-05
Department: Operations
Office Location: 277 Front St W, Toronto, ON M5V 2X4
Business Days: 95.00

Note: Hybrid 2 days per week onsite

Must Haves:

  • 5 years' experience in Business Analysis using ServiceNow
  • ServiceNow CMDB data model (CSDM)
  • ServiceNow ITSM, ITOM discovery & Service Mapping
  • ServiceNow Agile 2.0

Public Sector Experience: Not Required

Description

  • Candidates for this role should have at least 5 years of experience in Business Analysis using ServiceNow. They should also have a broad knowledge of multiple technology domains, including network, infrastructure, and application architecture, as well as a good understanding of ITIL processes, and the part Configuration Management plays in service delivery.
  • The successful candidate will be able to demonstrate a good understanding of a broad range of technologies and how they work together to deliver services to fulfil a business requirement. They will be able to explain the core principles of Business Analysis, and how it relates to SDLC within the ITIL framework.

Required Skills:

  • 5 years' experience in Business Analysis using ServiceNow
  • ServiceNow CMDB data model (CSDM)
  • ServiceNow ITSM, ITOM discovery & Service Mapping
  • ServiceNow Agile 2.0
  • ServiceNow ServicePortal
  • Ability to discuss requirements and troubleshoot with Business Analysts, Scrum Masters and Engineers.

Nice to Have Skills:

  • Business application architecture
  • Familiarity with Infrastructure (Windows Server, Linux), Virtualisation (VMware, Hyper-V) and Network architecture (switches, routers, firewalls, OSI network model)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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