Deskside Support Engineer

Description:
**Onsite | Ashburn, VA**

Our client has an exciting opportunity for a Deskside Support Engineer.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $20 - $30 / hr. w2

Responsibilities:

• Responsible for providing desk side support to end users for complex issues regarding response and resolution.
• Escalation point for Junior and Mid level desk side engineers.
• Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues.
• Troubleshoots complex issues that were unable to be remediated by.
• Troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment.
• Provides Tier 2 deskside end user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills.
• Perform IMAC procedures and lifecycle refresh activities.
• Familiarity with ServiceNow a plus
• Provide updates in ITSM system to document problem resolution progress and meet SLAs.

Experience Requirements:

• Must have a minimum of 4 years of experience providing desk side support, specializing in troubleshooting complex and advanced end-user issues with hardware and software.
• Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing and networking.
• Must possess a High School Diploma. Degree may be substituted with 6 additional years of related experience. HDI Technical Support Professional required within six (6) months of employment.
• Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed.
• Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration and domain administration.
• Need to be able to work independently and as part of a team.
• Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting.
• Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues.
• Troubleshoots complex issues.
• Updates status of queued service requests with the IT service management system.
• Customer service and communication skills
• Remote and Deskside Experience troubleshooting hardware and software issues
  • Troubleshooting Microsoft Windows
  • Installation and configuration of new machines in a Windows environment.
  • Smart cards / PIV cards (general knowledge)
  • Experience with Office 365, VPN, Active Directory, Thin Client
  • Provide Remote Tool Support
  • Conference Room / VTC Setups
  • HDI Desktop Tech
• Possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions.
• Exceptional organization skills, scheduling, and the ability to document processes.
• Strong skills with imaging machines and troubleshooting during the image process are a plus.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.